Customer Success Manager

Energize your career.

We believe an inclusive work environment is what will boost our employees’ success. An open mindset is what charges our innovation and creativity. We believe that there’s always one more thing to learn, one new thing to invent, and one more product to develop to make energy systems around the world greener and more efficient. Come join our team and get the opportunity to engineer the future!

Plug into Polarium.

About the job

We are on the lookout for two Customer Success Managers to join our newly formed Customer Success Management team. This new team will be focusing on customer contract fulfillment from an operational perspective and work in close collaboration with appointed customer, KAM and operations. The Customer Success management team is a global discipline under business area Energy Storage, and will be operating regionally, close to both KAM and appointed customer. Client accounts are within the telecom and energy storage segments.

As a Customer Success Manager, you will monitor Polarium’s performance and contract fulfillment through KPIs, report these to customer and follow up on Root Cause Analysis, Corrective Actions, Back on Track, and preventive actions. You will cooperate with customer regarding forecasts and forecast accuracy. You will be responsible for managing reoccurring communication with customer when constraints or phase out/ins until back on track.

Qualification and experience:

- Minimum 3-5 years’ experience from working with large global customer accounts in either a customer Service role, inside sales role or as a customer facing project manager
- Experience from creating, analyzing, and reporting KPIs internally and externally
- Experience from driving and implementing new or improved processes and ways of working with customer
- Excellent knowledge in Microsoft Office package
- Excellent English skills both verbally and in writing


Personal traits & Abilities:

- Enjoy working in a fast-phased company environment
- Customer focused and proactive
- Pay attention to details and service-minded
- Team-oriented with great collaboration skills
- Good at taking on responsibilities and follow through


What’s in it for you?

We offer a challenging position in an open, friendly international environment where we help each other to develop and create value. Your work will have a true impact on Polarium’s future success. We also offer a competitive bonus system and a high wellness contribution.

We’ve enabled endless energy since 2015.

Our frontier tech in energy storage systems has reached all over the world and transformed the renewable energy industry. We’re one of Europe’s fastest growing companies with 700+ employees located in over 4 continents and counting. Our valuable diversity, creativity and top-class engineering is the code we use to unlock the most complex sustainability problems in energy.



Read more:

https://www.linkedin.com/feed/update/urn:li:activity:6907698028107726848

https://polarium.com/newsroom/polarium-recognized-as-one-of-the-fastest-growing-companies-in-europe-for-the-second-year-in-a-row/