Customer Success Manager

Volumental is a tech company helping millions of shoppers around the world find perfect fitting footwear. In less than five seconds, our 3D scanner and AI-powered recommendations guide shoe shoppers to find the right pair - every time. With customers across the world including New Balance, Bauer, Ecco and XXL, we are on a mission to help 500 million shoe shoppers find perfect fitting footwear by 2025 both in-store and online.

To be true to our values and goals of growth, we have decided to build out our Customer Success Team and are looking to hire a Customer Success Manager.



As a CS team member, you will get to interact with different kinds of people across the footwear industry in a B2B environment - from HQ leaders to in-store, store associates and managers. This is a customer facing role, and we are looking for you, you beautiful, passionate, and hardworking, people-person, you.

What you will do when you join the CS team:

Onboard customers (from various levels of their organization)

We believe in doing it right from the beginning. You will meet multiple stakeholders from customer organizations and onboard them by ensuring they are best equipped with all the insights, training, and resources needed for a successful roll-out. You will ensure that our customers go through a standard onboarding process, which allows them to learn how to use and integrate our products smoothly. This could mean organizing product demos, sending a series of emails including tutorials, how to’s, setting up their accounts, and providing them an excellent experience when interacting with us at Volumental.

Monitoring/Expanding

You’ll get to learn and play with data to understand customers’ performance and success, at an organizational level and down to the individual store level. Monitoring our customer health and performance metrics, you will provide insights, tips, and best practices, to customers to ensure that they get the most out of our products.

Representing Volumental

You will be the primary point of contact during the onboarding process for training and roll out, and also the piloting process. We want to provide the best experience for our customers to ensure that they are set up for success.

Be our internal, cross-functional champion

By understanding our customers, their needs, wants, desires, and experiences to the core, you will be the voice of the customer and help provide insights to our internal teams such as: product, marketing, key accounts, and sales. CS work is often collaborative in nature - you work with team members across departments to execute initiatives and projects. We believe we’re stronger together.

Strategic CS Growth & Up-Selling

Being on the CS team, you will know the customer inside-out and the absolute best. You will know their experiences, their needs, desires, and even their business. You will understand them, you will know them. And thus, who can better advise them on what and how our other products can help them achieve their goals? It’s you!

Who we’re looking for (does this resonate with and describe you)?

Strong active listener - you really listen to and understand what people are saying and are able to re-communicate their message back to them. You like to take notes.
Natural and great communicator - you love to interact with people from all backgrounds, and can clearly communicate complex concepts in a simple way.
Professional AND personable - you balance the tango between being professional and friendly, and you want to master this dance.
Passionate and positive - we are all about good energy. We can train you on what you don’t know, but what we can’t train - is your natural energy.
Humble and a team player - you’re a collaborative team member with low prestige, willing to jump in and help.
Adaptable and open-minded- you understand that life throws hurdles and obstacles our way, and you see them as opportunities to learn and grow, and challenges to overcome. You’re not afraid to get into the trenches of admin, or enter high stakes meetings with stakeholders.
High integrity - you’re honest, accountable, dependable, and a good person. You’re not afraid to own up to mistakes, and you are passionate about learning from them.
Patient and empathetic - you care about people and always have people’s best interest at heart. And you know that sometimes this requires extra patience and understanding.
Analytical and data driven - you can tell stories with data, and understand the importance of being data driven in a customer success role.


Absolutely fluent in English - other languages are a plus!

COVID-19 Notice:

Our recruitment process normally includes at least one opportunity for a face to face meeting, but in these times we have moved to virtual hiring and onboarding processes to respect social distancing. Should a candidate prefer to meet in person at the final stages of recruitment, we take all necessary precautions to ensure everyone’s safety.

Our entire company has been to a large degree working remotely during this period, and we are confident about maintaining a creative and efficient environment while away from the office! However, as we do hope to return to the office eventually, you will need to relocate to Stockholm for this role.