Customer Success Manager to OneLab!

OneLab help 50 000+ employees worldwide and 400+ corporate customers with early detection of health risks and active follow-up by medical experts and smart digital tools.



As a leading health tech company revolutionising the corporate health industry, we are expanding our team and looking for our next Customer Success Manager.



For this position, we need someone that is an eager relationship builder, a problem solver, and someone who loves to help others to succeed. You also need a passion for sales and service.





WE OFFER

- You will be given the opportunity to work with our excellent Customer Success Team.

- Opportunities in a growing scale-up and to achieve higher results.

- Company Culture encourages people to contribute to shared goals and teamwork

- Work at our Office in the Stockholm downtown area.





ASSIGNMENT



You will work together within the Customer Success team to maintain customer relationships and oversee the onboarding of new clients. You will primarily work with existing customers and develop relationships that promote retention and collaboration with the customer.



You will help clients understand how to optimise their usage of OneLab, up-selling the service with sensitivity, and you will be the first point of contact to ensure long-term customer satisfaction.



WHO YOU ARE

- 2+ years experience as Customer Success Manager, Relations Manager or Service Manager within a tech company (previous experience at a SaaS company is preferable)

- A Bachelor's or Master's degree. (preferable)

- Proven ability to collaborate and build strong relationships with customers, especially at the Executive level

- Ambitious, very good planning, organisational, and execution skills.

- Result-oriented, eager relationship builder and a problem solver.

- Willing to work in a fast-paced team.

- Language requirements: Fluent in Swedish and English. Professional writing skills in both are, furthermore, general admission criteria.



PRACTICAL INFORMATION

- Location: Torsgatan 13 in Central Stockholm

- Starting date: Flexible

- Extent: Full-time

- We look forward to receiving your application and conducting interviews continuously.