Customer Support Agent

Do you like to spark positive change?

That’s what we’re doing here at Mynewsdesk! We help all companies, not only the established ones, with access to an audience to grow engagement for their mission and build brand awareness

Mynewsdesk is a leading online PR-platform, currently serving about 4000 customers world wide.

We are now looking for a Customer Support Agent who will be based at Mynewsdesk Headquarters in Stockholm, Sweden, and reporting to the Manager for Central support.

We are expanding our customer base and need to work smart to keep our high quality and personalized support and service that we today supply our customers with.

This role is vital in how our customers perceive us as a company and their experience with the product. Our aim is to create an environment in which you can grow, develop and - most importantly - succeed!

The support team is a key function to manage all reactive support, feature requests and issue management. They work closely with both Customer Success/Account Executives and Product Development.

As Customer Support Agent, you will handle incoming support via phone, email and chat from customers globally from all our local markets. You will manage their requests, ideas and issues in a professional and timely manner acting as the voice of the customer. The work will also include translations, bug reporting and updating our FAQ.

What are we looking for?

- A customer centric, service minded and technical troubleshooter who will join our international Support team
- A self-driven person with the ability to work and thrive in a fast-paced environment
- An honest,caring, transparent and trustworthy team player with a curious mindset




Desired Skills and Experience

- Required language skills; Swedish and English both written and spoken
- One additional language; primarily native speaking Norwegian or German
- 1-2 years experience or other service related work
- Working knowledge of different browsers and operating systems
- Previous experience of working with cloud based services (SaaS)
- Previous experience within PR and Communication is an advantage




And yeah, in return we will give you some good stuff as well….

One great thing about Mynewsdesk is that we recognize our staff as our greatest asset. We realize that it's our people who have built this outstanding company and that we will only maintain our position by attracting and retaining talented and motivated people.

If you choose to come and work with us, you will find that we offer:

- A welcoming and inclusive environment
- Extensive development opportunities
- Six weeks paid vacation
- Great healthcare benefits
- Occupational pension
- A fun and inspiring work environment
- Awesome colleagues




Do you think this sounds interesting? Do not hesitate to submit an application today. We would like to have your application as soon as possible. You apply by clicking the link below. You fill out the form and attach a cover letter and resume.

Mynewsdesk