Customer Support Agent (Brazilian Portuguese)

About the Role
Zimpler is a Swedish next-generation fintech company offering secure account-to-account payments. Our story is one for the ages, more on that below. First, let’s cut right to the chase.
Due to our expansion to Latin America, we’re in search of a Customer Support Agent to handle tickets from our merchants (i.e. our customers) as well as end users with different questions they have, for example regarding a specific transaction or their account. You make sure that our merchants get a good and correct response as fast as possible. If you don’t know the answer (because it’s okay not to know everything) we will solve it together. The most important thing is that the merchants get the correct answer or help as fast as possible.
You will work closely with the rest of the customer support team and other teams like Finance and AML. A large part of your work will consist of checking payments and working in Excel, other than handling tickets. We are looking for a curious and service minded colleague that wants to be a part of our cool journey and grow with us. Are you a team player and an analytic person that likes to go to the bottom with problems? Are you also an easy learner and welcome changes always striving for better and more straightforward solutions? Then do not hesitate with your application!
Things you'll be responsible for
Handling tickets from our merchants, like what happened with a specific payment, mostly via email
Checking and matching payments
Correcting payments
Escalating and highlighting issues to the tech team and other teams

Things you're really good at
Excel
Handling tickets and payments in a support function
Seeing the bigger picture of the workflow and development of processes
Identifying particular things, eye for details
Enjoy providing first-class service both internally and externally

And you're definitely
Fluent in English and Brazilian Portuguese
Hold a Swedish Bank ID
Experienced in a support function
Able and willing to work outside office hours