Customer Support Agent / IT-support (Malmö)

For our customer, Descartes, we are looking for a Customer Support Agent for employment

Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 220,000 connected parties using its cloud-based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.

Job description:

As a Customer Support Agent you will be part of the Client Services and Support Organisation. You will provide 1st and 2nd line IT-support to Nordic/EMEA based customers. You will be the first point of contact for customers and will handle issues and/or requests, as well as liaise with customers on progress.

Key Responsibilities:

• Handle and follow up on application software issues or requests reported by customers.
• Maintain customer contact and call ticket information within an existing database.
• Proactively keep customers up to date regarding the status of the solution.
• Liaise and coordinate with other internal organizations such as R&D, Professional Services and Sales, to secure timely resolution on all support cases.


Qualifications:

You have a background within any of the following areas; IT-support, customs, supply chain or transport management. We believe that you have analytical and problem solving skills along with a strong focus on customer satisfaction. You posses a structured way of working. Excellent verbal and written communication skills in Swedish as well as English are required. You have a university or college degree in a computer science and/or technology program (or equivalent work experience).

Technical qualifications (experience from one or several of below):

• Database knowledge (SQL, PL SQL, MS SQL)
• Experience within commercial application support and related CRM systems (SAP, Jira etc.)
• General knowledge and interest in automated processes, software and IT systems
• Sound knowledge of different versions of Microsoft Windows operating systems
• Knowledge of electronic communication methods/messages such as XML, Edifact, ASCII
• Experience using GCT, CWW, Edicom Transport, TFL, KSD2000 and ICS or similar applications related to Transport/Customs Management


 
Start: ASAP
Location: Malmö
Work load: 100%
Working language: Swedish and English

Apply today through: https://www.eworkgroup.com/assignment/eworkid/100276208

 

sökord: tull, kundsupport, it-support, SQL, logistik