Customer Support Coordinator

Job description
 We are now looking for a Customer Support / Content Operations Coordinator for our customer within music streaming industry. This is a junior position and the project is estimated to take six to nine months with the possibility to extend beyond this time if needed. 
Does it sound interesting? Apply already today!

This is a full-time, fixed term assignment via Randstad. The length of the assignment is: 2022-05-02 until 2022-09-30 with possibility of extension. The location of work is central Stockholm, but remote work is available. 

As a consultant at Randstad, you are employed by us and work for one of our clients. You have the same benefits with Randstad as with any other employer with a collective agreement and benefits such as a wellness grant, occupational health care, insurances and discounts on gym memberships. In addition, you are offered a range of career opportunities. You get the chance to experience different company cultures and to gain experience from different industries, which helps you in developing your skills and building a well-rounded CV. The position can include many contacts and hence, it is important that you have a good ability to cooperate with others and good skills in communication. As a person, we see that you are driven and used to work independently. If you are looking for an employer that offers different assignments and new contacts, then you will enjoy being part of Randstad. 

Responsibilities
 What you’ll do: 
- Manage daily workload of cases in ticketing system
- Oversee case workload and to prioritise based on urgency and severity
- Escalate and re-route tickets to the right owners
- Make sure process documentation and workflows are up to date. 

Qualifications
 Who you are: 
- You are fluent in English
- You are interested in music, podcasts technology and copyright
- You are capable of meeting tight deadlines and will be focused on execution
- You are analytically minded and detail oriented
- You are a quick learner who thrives in a rapidly changing environment
- You are able to stay focused in a volume oriented space such as ticketing systems

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music. 

Application
2022-04-19, selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible.


For more information: Antra Volujevica, [email protected] 

About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today’s technology, we help people and organizations to reach their true potential. We call it Human Forward.