Customer Support Engineer

We offer you the opportunity to join a growing global tech company with the goal to become the market leading, true multi-tenant SaaS customer experience intelligence platform! You will be part of a friendly team and work in a professional environment where you support some of the world´s largest brands in technical issues. To strengthen our international growth, we expand our international Customer Support team with a Customer Support Engineer to Stockholm.


About the job
As a Customer Support Engineer, you will, together with your committed and competent colleagues, troubleshoot and resolve issues for our customers and partners in the Calabrio Application Suite. We have Customer Support teams in Stockholm, Beijing and Denver, Minneapolis and London which gives us a 24/7 organization. 
Tasks:
Troubleshoot product issues
Troubleshoot SQL and write SQL queries
Support customer product remotely
Provide user support
Actively initiate improvements regarding solution quality
Collaborate with other departments within the company to find root causes and solve problems



About you
You are a person with drive and analytical skills who likes to be a part of a team. You take initiatives, have a passion for new challenges and work systematically to achieve your goals. We also believe that you have a technical interest and thrive in an entrepreneurial environment where change is a natural element and the decision paths are short. 


Skills & Experience:
You have a post-secondary graduate education or university degree
You have minimum two years of relevant experience from technical product support or workforce planning
Knowledge of SQL server is advantageous
You have excellent communication skills in English and preferably also in Swedish



About Calabrio
Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create a market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.


A bit about our culture
Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied employees, customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.
Apply!
Come together with us and build the best company in our space!