Customer Support Manager

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Innovation
We are looking for a Customer Support Manager to lead our team working with order management and outbound logistics, being the main contacts for our customers around the globe in their everyday work. Your aim is to ensure that we as a company deliver world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success.
This role will offer you great opportunities to develop both as a leader and within sales, as well as to gain exposure to our global organization. The experience you gain by working close to our customers will also be to your advantage in your future career within Hitachi Energy.
Your responsibilities
Managing our team covering order management and outbound logistics.
Responsible from order received, until delivery complete and payment received.
Working with our global customer base, consisting of both internal and external customers. Ensuring that our performance is top class, reliable and preferably exceeds customer expectations.
Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM.
Lead and contribute in our strive for continuous improvement of our processes.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background
You have an academic background within fields of business administration, engineering, logistics and/or you have work experience within mentioned fields.
Driven, service minded and well organized.
Team oriented, communicatively skilled and appreciate working with people.
Enjoy challenges in your everyday work and seek ways to achieve continuous improvement.
Interested in the technical and commercial aspects of running a business.
Fluent in English, both written and verbal is required. Additional languages are of advantage.

More about us
Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply before May 17! Applications will be reviewed on an ongoing basis, so don’t delay – apply today!
More information: Recruiting Manager Henrik Berglund, henrik.berglund@hitachienergy.com, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Karolina Czechowski, +46 730-73 41 15; Unionen: Yvonne Norgren, +46 107-38 36 94; Ledarna: Christer Fridlund, +46 107-38 29 12. All other questions can be directed to Talent Partner Elias Ströberg, +46 72-204 43 74, elias.stroberg@hitachienergy.com
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com