Customer Support Manager

Position
Customer Support Manager

Location
Gothenburg, Sweden

Candidate Profile
As the Customer Support Manager you will be directly responsible for the Lavasoft Support Department, the first point of contact for customer issues and appropriate resolution.You will maintain accurate records and reports, and develop a world-class customer service department.As manager, you are responsible for the efficient operation and management of the Lavasoft Support department, ensuring all procedures & work practices are adhered to.
This position interacts with all levels of personnel internally as well as with external contacts, requiring the ability to clearly communicate both verbally and in writing.Position performs independently with minimal instruction given on new projects or assignments.

The successful candidate will be a key member of the Management Team, contributing knowledge and experience for all operational areas.

Job Description
.Review and manage team performance.
.Administration duties as required to ensure daily/weekly performance is achieved.
.Allocation of all resources efficiently to maximize productivity.
.Operate according to schedules and deadlines.
.Communicate and implement changes as directed.

Experience and Skills
You understand the implications of software behavior and how it affects the user and the system.We expect you to be a natural multi-tasker with the communication and writing skills that are necessary.

Essential
Excellent trouble-shooting skills
Attention to detail and accuracy
Ability to manage multiple tasks simultaneously
Good communication and interpersonal skills
Ability to work under pressure and meet deadlines
Excellent spoken and written English
Positive, friendly, professional
Team player
Management experience

Desirable
Help-desk experience
Anti-spyware or security software experience

Start date
As soon as possible.

How to Apply

About Lavasoft
Lavasoft is one of the world's leading providers of antispyware solutions.Over 200 million end users and organizations of all sizes already benefit from our software.Our vision, commitment to research and development, and rigorous attention to quality have taken us from strength to strength.As a result, Lavasoft continues to grow rapidly.

Lavasoft as an Employer
Lavasoft attracts talented individuals from diverse backgrounds.Professional and personal growth is highly valued and achieved.We welcome applications from career professionals who are flexible team-players with enthusiasm, dedication, team oriented attitude, and goal oriented performance.We value skilled and experienced individuals who share our strong commitment for excellence and active mission towards safer computing environments.