Customer Support Manager to Collegial

We are building the Nordic champion of corporate learning experience platforms.
Collegial is a Stockholm-based EdTech company. Our Learning Experience Platform enables companies and public sector organizations to accelerate continuous professional development in the workplace and in society-at-large.

OM TJÄNSTEN
We founded Collegial with the philosophy that sharing knowledge across companies and industries will help all involved move faster together. Our vision is to create the most engaging and accessible learning experience in the world.

To take on this challenge, we have gathered a team of curious developers and learning
designers alongside senior leaders from industry, the public sector, and academia.

Together we seek to reimagine how we learn and work together, creating great learning experiences for our diverse community of learners.
We always strive to develop ourselves and those around us - building an inclusive culture of learning.



ARBETSUPPGIFTER
We are looking for a service-minded and engaged Customer Support Manager to join our team. We think that you have a genuine wish to support our customers and that you have a qualitative approach to relationships.

As a Customer Support Manager, you will be responsible for helping solve our customers’ questions on a day-to-day basis as well as building our customer support as the company grows. We believe that you have an understanding of troubleshooting in different environments and that you have a basic knowledge of HTTP-codes and understand some HTML-code. You will also play a key role in communicating the user’s needs to the rest of the company so we can listen and adapt to their needs.

We are looking for a service-minded and engaged Customer Support Manager to join our team. We think that you have a genuine wish to support our customers and that you have a qualitative approach to relationships.
As a Customer Support Manager, you will be responsible for helping solve our customers’ questions on a day-to-day basis as well as building our customer support as the company grows.

We believe that you have an understanding of troubleshooting in different environments and that you have a basic knowledge of HTTP-codes and understand some HTML-code. You will also play a key role in communicating the user’s needs to the rest of the company so we can listen and adapt to their needs.

VI SÖKER DIG SOM
Our ideal candidate has experience in customer support roles and a passion for helping
people. In addition, we hope you bring:


* experience in a senior customer-facing role
* experience working in a rapidly changing environment
* experience or a genuine interest in testing and quality assurance
* a passion to create smooth, easy, and high-quality customer experiences
* strong organization and troubleshooting skills with attention to detail
* a genuine interest in customer needs, behaviors, and support
* experience working with or close to developers, HR, learning & development, or
similar
* excellent verbal and written skills in both Swedish and English
* and last but not least, a passion for enabling lifelong learning


Personality-wise, we think that you:


* are customer-centric and service-minded with great communication skills
* are a good mix of a professional and fun
* are self-driven and have the ability to handle many tasks at once
* are comfortable in taking a lead and drive essential projects/tasks
* appreciate kindness and care for the people around you
* look upon failure as a way to learn and grow
* want to be part of growing Collegial and its culture
* bring your humor and personality into what you do


Additional information


* Start: Upon agreement
* Extent of work: Full-time
* Placement: Sveavägen in Stockholm
* Contact information: Jamila Badee


We do not accept applications through e-mail, but you are most welcome to apply for the position by clicking "Apply" down below. We apply a continuous selection process, which means that by the time we find our successful candidate, the advert could be removed and the position filled.

INFORMATION OM FÖRETAGET
Read more about Collegial here.