Customer Support Representative

Position Customer Support Representative
Company:
This company is a leading provider surge suppressors, uninterruptible power supplies (UPS), power conditioning equipment, power management software, and DC power systems as well as precision cooling equipment, and professional and consulting services for Nonstop Networking. Their culture is achievement-driven, diverse and truly global.

The company is now establishing Shared Service Centers across EMEA and are actively recruiting for the following positions in The Netherlands (Vianen).

Main Tasks:

The primary responsibility of this position is to become the single point of contact you're your own customer base, ensuring the most effective resolution of customer queries. This will involve 1st call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact.

Queries will include but are not limited to the following:
. Post sales - RMA and escalation of more technical queries
. Pre sales - sizing queries, reseller referrals, opportunity identification, e-commerce.
. Order Management - order status feedback.

REQUIREMENTS:
. Bachelor's Degree in Business / IT
. Experience with required education : 1 - 2 years of related experience
. Experience without required education : 2 - 4 years of related experience
. Fluency required in English and Swedish.
. Previous Customer support experience desirable.
. Ability to multi task essential (logging queries while speaking to Customers).
. Working knowledge of major operating systems (Microsoft, Unix) essential.
. Excellent aptitude for learning technical concepts essential
. Excellent interpersonal, communications and time management skills.
. Flexible and an ability to learn quickly