Customerservice Agent. German and Swedish

Inbound Customer Service for Online Fashion Stores
German/Swedish and a third language Full-Time; Malmö, Sweden

Job Description:
You will provide personalized customer service of the highest level to our customers for all our brand shops in our Customer Service team. We would like our customer service agent to be native in German.

Main Job Tasks and Responsibilities
? Answer inbound calls to assist customers? inquiries
? Research required information using available resources and systems
? Handle and resolve customer complaints
? Provide customers with product and service information
? Identify and escalate priority issues
? Route calls and emails to appropriate resource
? Follow up customer calls where necessary
? Translating product descriptions from English to German.

Education and Experience
? Proficient in relevant computer applications including Microsoft office, etc.
? Knowledge of customer service principles and practices
? Experience in a call center environment and/or fashion retail
? Customer service experience in the fashion industry but not required
? Good keyboarding skills
? General product knowledge of fashion

You will be included in a dynamic and very positive environment of a young company with a rapid growth.

We are looking for a young person with a strong interest in working with fashion products in one of the most ambitious e-commerce companies in the Nordics. It is important that you have a structured and disciplined approach to work and have a high energy level.

Our offer:
For the right candidate this is a unique opportunity to enter a young and successful company with lots of career opportunities. You will become part of a company with a very strong team spirit and an informal but highly professional working environment where constant improvement, dedication and determination are key words. You will be based on our office located very centrally in Malmö.

Contact Information:
Please email your job application along with your CV to jobs@boozt.com. For additional information on the position, please contact Sabine Andersen to saan@boozt.com and +46 760282929.

About Boozt:
Boozt (BZT Fashion AB) is a full-service e-commerce company, which has been building and operating online fashion stores since 2007. We work with both Nordic and International fashion brands. We manage the entire process of online sales, including logistics, product and order management, customer service, IT support and online marketing. We currently employ more than 80 employees in our headquarters offices in Malmö, Sweden.