Department Manager Customer Service - Barkarby

Do you have a great drive and want to work in an exciting company with great opportunities?

Then the position as Department Manager at Decathlon fits like a glove for you! Apply today, selection is ongoing!

Tasks

At Decathlon, you get an opportunity to run your own store in the store, where you have full responsibility for your own department.

This means that you will:

Recruit, train, schedule and lead your staff
Plan your business
Manage your team to ensure the satisfaction of the store customers
Guarantee a quick checkout process for the customers
Create best in class customer service processes
Manage and solve escalated customer complaints
Management of customer relations
Cash management
Responsible for running a profitable business

Decathlon is not a standard nine-to-five desk job, so you need lots of energy and a willingness to work hands-on, in a customer-centric environment.

In return, you get education and coaching, personal responsibility, the opportunity to work with a sport that you are passionate about and the opportunity to grow in the company both locally and internationally.

Who are we looking for? You are:

A happy and positive entrepreneur full of energy
Problem solver
You enjoy making decisions every day and working results-oriented
You are driven to make every customer happy and that's how your business grows
You are flexible and not afraid of change
You are ambitious and want to grow within the company
You are fluent in English, Arabic, French & Swedish is a plus
You have a minimum experience of 5 years in Retail as a Customer service and Tills manager
You are fluent in written and verbal communication
Experience working outside Sweden with international retail knowledge with an understanding of international customer backgrounds
You are flexible to work abroad and visit different Decathlon stores around the world to attend training's and new launching of projects
You are comfortable using Microsoft office, CRM (customer service relations), Archiving, Gift cards, Cooperate invoicing, tracking invoices and discrepancies, economic performances.



Terms: Official

Salary: Fixed + variable salary
Employment rate: Full time
Collective agreement: Unionen Tjänstemannaavtal
Pension: Occupational pension via Collectum ITP
Agreed holiday: 30 days per year

Decathlon
Barkarby