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Do you share our passion for services that “just work” and would like to work with ServiceNow?
Is this your next opportunity?
I am Anton Magnusson, and I am heading one of our Trouble Ticketing units. As a member of my team, you will be maintaining and operating our on-premises ServiceNow instance that will support our Service Assurance and Service & Support processes locally and globally at Telia.
This role includes, but is not limited to:
Run the production, dev and test environments by monitoring availability and taking a holistic view of system health
Improve reliability, quality, and time-to-market of our suite of ServiceNow instance(s)
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting a head of the customers and stakeholders need, and innovating to continually improve
Provide primary operational support and engineering
Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
Partner with our Compute & Infra organization that facilitates the compute and infrastructure deliveries of operating systems, databases, and network to secure the service delivery and performance
Create sustainable system and service through automation.
It is a job that calls for someone who understand businesses, process, and people. You will be developing solutions, based on stakeholder and customer needs together with your team. And to drive that DevOps mindset, you will be a part of a 24x7 “on-call” support together with the developers making sure our platform and services are running without any hiccups so that our workforce can perform and help our customers in the best way possible.
Is this you?
Life here at Telia is evolving every day and we are on our way to become a Nordic tech powerhouse. To fit the bill, you need to understand both technology and human behaviour. We are a small agile team, but a lot riding on collaboration with other teams, and we reach success together; this mean that we don’t have any room for prestige or solo artists. It also means that you are not afraid of getting the nitty gritty stuff done, but you are also able to think conceptually and work with insights to achieve great results.
Customer-centric - Considers actions and decisions, in terms of its impact on the stakeholder
Resourceful – You are adaptable to change and enjoy working in challenging situations
Service Minded – Prioritize customer satisfaction and being easily approachable to stakeholders
Deep knowledge in Red Hat Enterprise Linux 7/8, MariaDB 10.3 and/or networking
Experience in developing Ansible playbooks or using similar Configuration Management software
Experience in deploying and configuring infrastructure on Private Cloud(s).
Working experience using Prometheus
University degree in Computer Science or equivalent
Fluent in English (spoken and written).
Working with REST integration and messaging platforms such as Apache Kafka
Experience in automating infrastructure deployments using Github Actions, Jenkins or similar
Experience in ServiceNow deployments, preferably good expertise with on-prem installations
Coding experience beyond simple scripts
Knowledge of ITIL.
It’s more than just a job!
Regardless of the position you are looking for, we will give you the tools and support you need to grow both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.
If you fancy joining our team, don’t hesitate to apply! If you want to know more about the job you are welcome to contact me at firstname.lastname@example.org or connect with me on LinkedIn.
We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Application deadline is 2021-07-05.
If you are considered being one of our final candidates, you will have to pass a security screening process.
Welcome to Telia – Home to your next big opportunity!