Digital Insights Analyst

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What’s in it for you? 

Volvo Cars is on an ambitious journey to redefine what it means to learn about and shop for our products across our digital touchpoints.  While Volvo is pushing the boundaries on several fronts: autonomous driving, vehicle electrification, cutting-edge vehicle engineering design, and more – some of the most exciting action is happening in our Consumer Digital Learn & Shop group.  This means not only continuing to build state of the art premium cars but also to rethink the entire consumer experience and create digital products that put our consumers’ needs first.   

We are looking for talented, highly motivated individuals with strong data analysis skills and strategic thinking to join our Consumer Digital Learn & Shop Strategy & Analytics team as a Digital Insights Analyst working with our key products such as volvocars.com and Care by Volvo. 

What you’ll do

In this role of Digital Insights Analyst, you will be a part of digital product teams and translate data about user behavior into insights and develop actionable recommendations that improve the performance and the value of our digital experiences.  You will critically evaluate detailed information on our digital experiences in conjunction with other customer data to abstract up from low-level information to a general understanding of customer needs and journeys. 

You will have full ownership of product team analysis plans, working to access raw data and transform them into actionable insights.  This includes determining data requirements, extracting and manipulating the data, helping set up tracking, conducting analyses, and developing a coherent story with clear, easy-to-follow conclusions. 

In this role you will perform quantitative analysis to provide actionable recommendations to product development teams on conversion rate optimization and customer engagement improvements.  You will also design and evaluate A/B tests to optimize the digital product, from determining hypotheses to monitoring and reporting out learnings. 

Lastly, you will create and coordinate customer feedback surveys, work with the product team and stakeholders to maintain relevant feedback survey questions, and analyze and report out results. 

You and your skills

We see that you have deep experience with Google Analytics or Adobe Analytics and past usage of data visualization tools like Tableau.  Ideally, you have familiarity with Google Tag Manager, analytics structure, taxonomy, and implementation.  Familiarity with statistical programming languages (e.g., SQL, R, Python) is also necessary. 

It’s a bonus if you have previous experience in a digital analytics role (web and/or app).  It’s also beneficial If you have had experience in e-commerce and/or automotive industry and agile development teams. 

To be successful in this role, you are detail-oriented and have a passion for solving complex problems, are curious and driven to learn and grow outside of normal duties, and thrive in a fast-paced environment. 

You have strong communication skills – oral, written, and presentation and are self-motivated, with the ability to work independently.  You have an ability to interact professionally with a diverse group of engineers, product managers, program managers, subject matter experts and other cross-functional team members within a large matrixed organization. 

How to learn more and apply 

For questions regarding the recruitment process, please contact Senior Recruiter, Ellinor Magnusson at ellinor.magnusson@volvocars.com.  We want your application at the latest February 14th, 2020.  Please note that applications via email will not be accepted.