Digital Service Owner - Resource Management to SAS Digital & IT/Airline Planning & Control
We are living in a different world, with changed conditions. During the Corona crisis the airline industry has suffered a lot, including SAS. We have been forced to make hard decisions, reduce cost and to see valued colleaugues leave us. But we strongly believe in this industry and we believe in a SAS flying with a high frequency again and taking our travelers to destinations around the world! To be able to get there, we need a strong organization and all employees contributing to that journey. This role is one of them.

SAS Digital & IT is responsible for all IT within Scandinavian Airlines. The organization has around 100 employees and is located at SAS Head Office at Frösundavik in Solna, just outside Stockholm. The business unit Airline Planning and Control within SAS Digital & IT is responsible for providing and improving all IT services necessary for planning and executing SAS’ operations, including resource management and financial and sourcing control. SAS Digital & IT are transforming into an agile business driven, technology enabled team aiming to create a Digital First airline taking a lead in sustainable aviation. Do you want to be a part of that exciting journey?

The Digital Service Owner (DSO) has the overall responsibility for IT-services and applications within a Service area. The purpose of this role is to secure alignment and priorities with business colleagues, setting the service vision, managing the backlog, representing the team in common forums for alignment and follow up on KPIs. The DSO will work in a cross-functional development team which is continuously improving SAS digital services by creating innovative and cost-effective solutions, taking data driven decisions and improving agile ways of working. The work will be in close collaboration with business stakeholders, and therefore requires continued involvement in the operational business to better understand the needs of the users. The service area in scope for this recruitment is Resource Management, including IT services and applications for the HR processes like time reporting, payroll, onboarding, recruitment, talent and learning etc. Much is based on SAP products (Success Factor application Suite), and modules and products from their 3rd party partners/vendors.

Qualifications and Experience
Higher academic education, bachelor or preferably master degree in Computer Science or equivalent Communication (fluent oral and in writing) in one Scandinavian language as well as in English
At least 3 years of experience working with service delivery and development in a large organization as a service manager, digital product owner or similar and with a true interest in working in the digital development area.
Knowledge of ITIL, Lean and Agile process methodologies
Experience working in a cross-functional team where the team is collectively responsible for delivery and target reach
Knowledge of HR processes and preferably the Success Factors application suite
Experience of management of business requirements and user stories in a development backlog

Personal qualities
Independent team player with ability to structure, plan, prioritize, and drive own tasks and projects in coordination with the team, SAS business stakeholders and external partners/vendors
Very good communication skills
Customer oriented with interest in understanding needs and expectations in the SAS organization
Attention to details, structured and well organized both in daily work and communication
Forward thinking with a thrive to improve and find new better solutions
Analytical skills to support decision making

Other of Importance
Full-time located at SAS head office, Frösundavik, Stockholm
Desired appointment date: as soon as possible
Salary: by agreement and qualifications
Travel will be expected from time to time, depending on stakeholder and partner locations
Deadline for application: 14 November 2021.

In this recruitment process, Scandinavian Airlines collaborates with HCM Partner AB. Responsible recruitment consultant is Andrea Hellberg. If you have any questions about the role, do not hesitate to contact

SAS, Scandinavia’s leading airline, with main hubs in Copenhagen, Oslo and Stockholm, flies to destinations in Europe, USA and Asia. Spurred by a Scandinavian heritage and sustainability values, SAS aims to be the global leader in sustainable aviation. We will reduce total carbon emissions 25 percent by 2025, by using more sustainable aviation fuel and our modern fleet with fuel-efficient aircraft. In addition to flight operations, SAS offers ground handling services, technical maintenance and air cargo services. SAS is a founding member of the Star Alliance™, and together with its partner airlines offers a wide network worldwide.


  • Arbetsplats: Huvudkontor Sundbyberg
  • 1 plats
  • Tills vidare
  • Heltid
  • Fast månads- vecko- eller timlön
  • Publicerat: 18 oktober 2021
  • Ansök senast: 14 november 2021


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