Document Management and Technical Authoring Specialist

We are looking for a Document Management and Technical Authoring Specialist for one of our renowned client

Responsibilities

- Collaborate with subject matter experts (SMEs) to gather and understand technical information and requirements for documentation projects.

- Create and update technical documents, including user manuals, installation guides, API documentation, release notes, and troubleshooting guides.

- Organize and structure complex technical information into clear and logical documents, ensuring accuracy, consistency, and adherence to established standards.

- Edit, proofread, and format documents to ensure clarity, consistency, and adherence to style guidelines.

- Maintain version control and document change management processes, ensuring that all versions are properly stored, labeled, and accessible to relevant stakeholders.

- Collaborate with cross-functional teams, such as Cyber Change Delivery, to ensure documentation is accurate, up-to-date, and aligned with product developments and releases.

- Implement and maintain document management systems and tools, ensuring easy access, retrieval, and archiving of documents.

- Conduct regular reviews and audits of existing documentation to identify areas for improvement, update outdated information, and enhance overall quality.

- Train and support users in the effective use of document management systems and tools.

- Stay up-to-date with industry trends, best practices, and technological advancements related to document management and technical authoring.

Qualifications

- Bachelor's degree in a relevant field, such as technical writing, computer science, or engineering. Proven experience in technical writing, technical authoring, or related roles.

- Familiarity with content management systems (CMS), version control systems, and document management tools.

- Working experience in Atlassian Confluence.

- Familiarity with network management and networking technologies such as subnetting, switching, routing, etc. Familiar with server technologies, converged and hyper converged infrastructure (e.g., Cisco UCS / Hyperflex). Strong understanding of document organization, formatting, and information architecture principles.

- Excellent written and verbal communication skills, with a keen eye for detail and clarity. Ability to work independently and manage multiple documentation projects simultaneously. Strong analytical and problem-solving skills.

- Experience working with subject matter experts and translating technical information into user-friendly documentation.

- Knowledge of agile methodologies is a plus.