Dutch speaking Customer Service Consultant

NutraQ AS is an international player within nutritional supplements, medical device and skin care products. The company develops, manufactures, markets, sells and distributes products directly to customers through subscription solutions. Our subsidiaries are situated in Norway, Sweden, Denmark, Finland and the Czech Republic with approximately 140 employees and a turnover of about half a billion NOK. Our mission is to give people a better everyday life through offering our products. Our organisational culture is characterised by our values: Innovative, Brave, Responsible and Respectful.

NutraQ expanded its business to the Netherlands last year, and due to the current growth, we are looking for an additional person to join the customer service team! We are searching for a new colleague that will provide excellent service and guidance to our Dutch customers. Our mission is to help people achieve a better every day-life through offering our high-quality products. Are you the right person to help us with this in the Dutch market?

Tasks and responsibilities:
• Loyalty tasks on inbound and outbound activities
o Provide guidance and advice within appropriate use of our products, answer questions regarding shipments/subscriptions
o Establish and maintain dialogue with customers and identify their needs
o Reach out to new and existing customers and ensure continuous follow-up
• Answer e-mails and other inquiries as well as other administrative tasks
• Assist other departments in the organisation when requested

Qualifications:
• Fluent spoken and written Dutch, knowledge in English and/or any Nordic language will be regarded positive, but not a requirement
• Between 1 and 3 years experience from sales and/or service, preferably customer service, telemarketing or retail
• Experience with phone as a work tool
• Familiar with Office programs

Personal qualities:
• You are competitive and goal oriented
• Dedicated to achieving your goals
• Ability to effectively analyse problems and provide solutions
• Team Player
• Good at prioritising and focusing on the task at hand

About the employment
Sana Pharma has chosen to collaborate with Adecco in this recruitment.
Questions are answered and processed by Adecco.

Sana Pharma offers you:
We offer a full-time position in Sana Pharma Marketing Services AB, one of NutraQ´s subsidiaries. Our office is situated in Uddevalla, where appr. 25 of your future colleagues are already working. You will be part of our team of committed customer service consultants, all eager to improve our customers daily lives through our products.

In addition:
• Product training from our internal Research and Development department
• Development of your communication and negotiation skills through coaching and follow-up from one of our experienced Team Leaders
• Pensions savings agreement and insurances
• Opportunity to use one our holiday apartments in Norway and Spain

We will contact suitable candidates ongoing, but the application deadline is set to 15.3.2020.

Contact details
If you have questions about the assignment or the recruitment process, you are welcome to contact responsible recruiter:

Josefine Ågren at josefine.agren@adecco.se.

If you have questions regarding registration, please contact Adecco Candidate Support: info@adecco.se

Welcome with your application!

Keywords
Dutch, Customer service, Uddevalla, Sana Pharma, NutraQ, Adecco