eCommerce Trading Manager

PURPOSE OF POSITION:
The eCommerce Trading Manager will be responsible for all aspects of trading on the Direct Webshop in the Nordics. Working with the eCommerce Trading Executive he/she will deliver projects and promotions to drive the performance and support the growth of the Webshop channel as part of the wider Nordic Direct business. He/she will also be the key operational contact for improving all trading activities.
Working with a cross functional team both within Nordics and with EMEA functions, he/she will be responsible for the customer journey from stock inbound to product in hand. Working closely with the eCommerce Experience Manager and Digital Performance Executive, he/she will coordinate promotional campaigns as well as implementation of NPD. Relevant KPIs are web shop performance (Vol, GM, CvR, Traffic, Bounce Rate and TP) as well as Digital NPS.
MAIN ACCOUNTABILITIES AND ACTIVITIES:
Responsible for the development of the Direct Trading Calendar into a world-class customer experience. Working with the eCommerce Trading Executive, E-Commerce Experience Manager and Commercial teams to execute the trading calendar – working around obstacles when they arise and ensuring all promotions are approved through the agreed processes.
Drive web shop trading performance together with the eCommerce Trading Executive – reporting on performance, spotting issues before they become problems, analysing previous campaigns and promotions and feeding into future plans.
Help in driving in trading profit through key levers, like payment, delivery and optimize traffic mix.
Working closely with Logistics to ensure stock is in place to support regular trading and promotions. Sharing current performance to facilitate more precise outbound logistics planning.
Owning the Direct Pricing Policy – ensuring that we remain compliant with all relevant policies.

Fulfil other duties as required
Pick up new activities that fall broadly in the purpose of the role
Fix things that you can see need fixing
Identify problems and find solutions.



Experience
• Previous experience (3-5 years) of account or channel management, ideally within eCommerce or digital, in industries such as consumer electronics, consumer appliances, FMCG or comparable.
• Experience of working in a sales driven environment with daily trading
• Experience working closely with and partnering with cross functional teams especially, Logistics, Digital Analytics, Owner Experience and Category teams.
• Experience in a highly dynamic environment
Skills
• Knowledge and understanding of eCommerce metrics and how each impact each other
• Experience of working with a D2C logistics operation
• Familiar with stock forecasting processes
• Knowledge and understanding of major analytics tools such as Google Analytics, Adobe Analytics, Decibel etc
• Able to organise own priorities and those of the team to align with business priorities
• Project Management: scheduling, tracking, reporting
Competencies
• Works based on data but confident to trust on gut feel when time is essential
• Confident and strong influencer who must be ready to take on battles and win
• Creative thinker who is not afraid to challenge the status quo
• Entrepreneurial sprit and results driven
• Driven by a desire to win and for continuous improvement
• Strong team player, approachable and supportive




Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. Welcome with your application.
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