Engagement Program Client Lead

Workshop – The consumer experience agency is the largest and leading retail agency in the Nordics. We help some of the world’s largest brands to provide their consumers with a world class shopping experience. We do this via our offering, “A unique combination of strategic, creative, and tactical services”. We run our business across the entire of Northern Europe with offices across the Nordics, Benelux and Paris. Workshop has a turnover of ca 250MSEK and have several years been awarded as a Gassell company. With over 250 employees throughout our countries our strong culture of having a passion for retail, diversity, and comradery is going viral!

WorkShop is now looking for an Engagement Program Client Lead. We are looking for someone with a passion for retail, people, and digital training, with experience in initiating and running retail engagement program and events.

Our engagement program is a fully integrated solution for POS checks, store compliance, Training, personal development, Store demo, merchandising and making sure our brands entire community feels included. We drive retention and continuous engagement throughout the year and make sure every individual feels valued and appreciated to represent your brand in the best possible way.

You will work together with the rest of our advocacy team to help drive engagement for our clients in our digitally led program. 

Job Description
As our Engagement Program Client Lead, you will be the central point of contact for the client as well as our production and governance team. This is a critical role for ensuring that key strategy objectives and messaging is passed through to users in the program and reported back with constant feedback and development to the client and the program team. You will lead the work of the engagement team as well as running and developing strategy for the engagement program. You will engage with users in the program as well as with key stake holders daily to make sure we deliver the best-in-class engagement program.

You will report into head of engagement programs and be supported by the engagement program board / governance team on strategic questions.  The role does not have any staff liability, but you will be responsible for ensuring that everyone in the program team works together and delivers in line with expectations.

We believe that the right person for this role has:


• IT literacy (MS Word, Excel, Power Point and Outlook, G Suite)
• Previous group training content development experience, on- and offline
• Field/Retail team management experience
• Proven track record of being able to influence and motivate others
• Fluent in English
• Strong communicating skills both verbally and written

Desirable knowledge and experience:


• Strong interest in technology
• Knowledge of running and developing an ambassador / advocacy incentive program
• Consumer electronics experience
• Fluent in one of the Nordic languages
• Adobe photoshop experience

WorkShop offers you an exciting job in an international and dynamic organization where there is a short time gap from idea to action. Would you like to join us?

Start: As soon as possible or according to agreement
Working hours: Full time
Employment: Ongoing with an initial probation period
Work place: Stockholm HQ

We are looking forward to hearing from you! Selection and interview process is ongoing; therefore please apply as soon as possible. We don't accept applications on email. Last application day is 2nd May.


Learn more about our company at work-shop.com and follow us on social media! Facebook and LinkedIn: WorkShop The Retail Agency. Instagram: @workshopretail