Engineering Manager

Service Minded and Human centric Engineering Manager for building our Enablement and Support team
WHY WE LOVE YOU
Operational Intelligence is a growing area within Ingka Digital and we are looking for an Engineering Manager that will be part of building a new team that will seamlessly enable engineers with tools, technology and expertise around Monitoring, Observability and AI Ops capabilities.
In our transformation the Enablement and support team will be the interface between our platform and our consumers to assure successful outcomes of our services. For this, we need a service minded person with high EQ that loves interacting with people.
Operational Intelligence is a core part of the digital foundation at Ingka and the services we provide are crucial to run our business - to sell and deliver out fantastic furniture to customers across the globe.
REQUIREMENTS
• You are a people centric leader who love to lead, coach, and support a high performing team.
• You love the opportunity to build up this area and to drive transformation and standardization in the ways of working and interactions with all digital domains in the IKEA enterprise.
• You know how to deliver services that reduce cognitive load and makes the everyday life for end users better
• You are curios and can lead in an environment of digital transformation and constant changes to technology.
WHO YOU ARE
We think that you love the mix of team leadership and coaching, together with setting the foundation in place for how we interact with and enable our consumers with the capabilities in scope. You are also good at building strong partnerships across the Ingka Digital organization to make sure our services deliver outcome for our consumers.
We believe you are familiar with modern software development practices including Monitoring, Observability and AIOps with previous experience from consultancy or account management selling and delivering top quality services.
We have colleagues from different cultures and backgrounds and believe that you also value the power of diversity
YOUR RESPONSIBILITIES
• You and your team will be working physically and virtually in a fully empowered and agile team and be the face of our services towards our consumers
• Together with the Service Manager, Engineers, Business Analyst and fellow Engineering Managers you will create and promote the roadmap, ensuring the best service offering, based on the need of our consumers.
• You will ensure recruitment, performance, competence and career development of your team
TOGETHER AS A TEAM
We are an area consisting of 5 teams (soon 6) responsible for delivering the Operational Intelligence platform to the IKEA enterprise globally with focus on monitoring, observability and AIOps capabilities and services. We are based in Helsingborg, Malmö, Älmhult and Dortmund and a mix of local and remote work is not a problem.
We are passionate about delivering an excellent developer and engineering experience by building easy to consume capabilities that targets high quality data insights and supports a DevOps centric release model.
We believe a healthy and flexible life balance is important, so together we will strive to create a work environment built on openness and transparency where you can be yourself, feel in control of your life balance to grow and excel in both your personal and professional life. Even if you feel that you don’t “tick all of the boxes” in this ad we highly encourage you to apply, we are looking for a passionate leader that complement us as a team.
Finally a question that has absolutely nothing what so ever to do with this position: What song title best describes your life and why ??
You will be working close to your Service Manager and the role is based in Helsingborg or Älmhult.