English speaking - Quality Specialist & Trainer

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an English speaking – Quality Specialist & Trainer  to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:
-Full-time contract: 39 hours/week, Monday - Friday from 09:00 to 18:00
-Competitive salary and performance bonus: on-target earnings up to 28.000€ gross/year
-Restaurant card and medical insurance
-Great office location in Barcelona
-Friends hunting (referral) bonus
-Full paid training about the company and the project you will be working on.
-Career development program and specialized courses.
- Opportunities for a career abroad through the International Mobility Program

What you’ll experience with us
As a Quality Specialist & Trainer in our team, you will:
-Provide a consistent and standard framework creating and implementing readiness plans to support achievement of Key Performance Indicators
-Support the introduction and implementation of new motions/new sales roles and/or sellers, (new) products and services sales, defining trainings and certification plans in line with global directions, mapping the service sales cycle and execution process and ensuring the field service delivery teams have the resources, tools and skills for service execution.
-Be responsible for facilitating continuous improvement initiatives across the organization by streamlining communication and business process to achieve overall service excellence
-Conduct sales and services readiness trainings, 1:1 coaching sessions and webinars to promote field awareness on selling techniques, sales and execution processes and standards
-Work with different stakeholders to complete readiness deliverables and ensure that readiness activities are aligned with product/service roadmaps as well as sales targets
-Ensure supported teams meet and exceed KPIs, secure scorecard attainment
-Analyze and assess supported team members through call and work shadowing and email monitoring to design individual learning & development and readiness plans, monitor execution and development process and re-adjust plans if needed
-Work as part of a Global Training Team – execute on global training and quality plan, share best practices from field sales teams, continuously improve solution area/sales motion/selling techniques syllabus in partnership with global team
-Maintain field and/or solution area training log, register outcome
 
We’ll be a great match if you:
 
-Possess minimum 10 delivered trainings in sales and/ or tech industry, with proven impact record
-Have Subject Matter Expertise in (modern) selling techniques
-Have strong sales and technical aptitude with ability to absorb technical sales information and apply to business solutions 
-Possess minimum 5 years of experience in a sales role, including minimum 2 years in an IT sales position including detailed solution selling
-Have demonstrated success in customer relationship management
-Are a self-starter with a demonstrated ability to achieve results as part of an effective team, and abilities in negotiating with and influencing customers and stakeholders at all levels
-Possess excellent time management, organization and planning skills
 
It will be a plus if you
-Have project management skills
-Have experience using CRM solution
-Possess Trainer certifications
 
Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
 
If this sounds like you, join us!
 
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-007031-1-EMEA


Required language: English