Field Service Engineer

The workplace is located in Kungsbacka

Main Responsibilities include:

* Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, mobile devices
* Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
* Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
* Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
* Taking ownership of issues through to resolution on all appropriate requests.
* Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
* Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.

Technical Skills:
* Strong skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc
* Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
* Administration experience of MS Active Directory users & groups, policies and management concepts
* Effective communication by Engineer in English & Swedish is mandatory

Business Skills:

* Ability to interact with customers to ensure that the service is polite, efficient and responsive
* A self-starter with ability to work on their own initiative
* To work through issues analytically to a successful conclusion

Desired Experience:

* At least 1 - 2 years of experience in the field or in a related area required
* Prior experience on Desktops, Workstations, Notebooks and Printers
* Collaboration experience including remote control of PCs and video conferencing knowledge
* Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
* Strong Microsoft Office skills (Outlook, Word, and Excel)
* Thorough understanding of Outlook's calendaring tool
* Understanding of Exchange functional accounts and how they are used within Microsoft technologies
* Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
* Must be detail oriented and self-motivating




!! Mandatory Requirements: !!
* Strong written and verbal communication skills (English and Swedish)
* Background security check required (polisutdrag)
* Have to hold a Swedish citizenship