Field Service Management (FSM) Senior Application Consultant

Company Description
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations.
The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector.
Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.
Job Description
Introduction:
The Senior Consultant will bridge the gap between the Customer’s business requirements and the application. The Consultant has competence to advise and guide the Customer, listen and dare to challenge in order to understand the Customer’s real needs and advise the Customer in their usage of their IFS Products. Engaged by the Customer or Partner as a subject matter expert (SME) in a specific area and offers their expertise to colleagues, Partners and the Customer.
The Senior Consultant enjoys the challenge of creating and communicating well thought-through practical solutions that form the basis for successful implementations, and ultimately lead to highly referenceable Customers and make the Customer more efficient and successful.
About the Role:
Ability to leading solution teams in global transformation projects.
Trusted to own Customer Business Value Streams.
Confident presenting at all levels.
Key role in coaching / mentoring other consultants and building networks.
Must operate at an Executive level.
Provide Safeguarding services into Partner led projects / programmes and challenge where required.
May act as an escalation point if required.

Required Competence / Experience:
A Senior Consultant would be expected to have an excellent understanding of the following areas:
Essential - 10 years (or more) of experience in the Service Management domain.
Essential - Experience in leading the implementation of Field Service Solutions.
Knowledge of key industry drivers.
How to lead workshops e.g. presentation, organisational, and documentation skills.
Project management and commercial awareness.
Good understanding of different Solution Implementation Methodologies.
Passion for technology.

Qualifications
Essential:
An academic background with a Bachelor or Masters’ degree in engineering, Business or IT (or equivalent education or experience).
Experience delivering Service Management projects in a relevant industry setting, preferably in a similar role.
In conjunction with a Solution Architect, take lead in scoping of solution teams of a project.
Trusted advisor of articulating and critically evaluating customer-specific business process maps.
Experience in a customer-facing role.
Expert of data analysis and problem solving.
Ability to travel nationally and internationally where required. Up to 75% travel is typical for this role.
Excellent communication skills.
Fluent in both English and a Nordic language.

Desirable:
Already operating as a Senior Application Consultant in Field Service.
Good understanding of complex scheduling problems.
Expert knowledge of IFS products.
In-depth industry knowledge from target industries.
Good network.

Additional Information
Please don't apply if your experience is purely limited to IT Service Management. Candidates will only be considered if they have strong Field Service experience (or from a related Service Industry).
Candidates will be considered from any of the Scandinavian countries.