Finnish Customer Service/Support Agent. Greece

Job Opening: Finnish Customer Service/Support Agent. Greece
Welcome to Sunny Greece!
Greece is one of the favourite holiday destinations for Europeans and the rest of the world. Known generally as a very safe place to stay, Greece has one of the lowest costs of living in the European Union, not to mention that Greeks are famed for being exceptionally welcoming and friendly.
Greece has it all:
Sunny all-year-round, clean beaches, affordable accommodation, cheap public transportation, friendly people, superb food, and its incredible history, and an amazing lifestyle!
Work and live in Greece
This present job opening is a unique opportunity for you who are interested to live abroad and living a dream life in the sun and colourful days.
Relocation package offered
This present job opportunity offers among others a relocation package, 2 weeks hotel when arriving, accommodation assistance, and a friendly and safe working environment.
Our Client Is Looking For A: Customer Service, Fluent in Finnish
Our client, based in Athens, is presently looking for a Customer Service Agent, and who speaks Finnish fluently; someone who is ready to live a Mediterranean lifestyle.
Company Description
Our client is a worldwide leader in customer experience management and contact centre business process outsourcing. They employ around 380.000 people working in over 265 dialects and languages, across 400 contact centres in 80 countries, operating across all business sectors and all continents on behalf of major international companies.
Job Description (Training will be given)
Frontline agents provide technical support and customer care to end-users, resellers & shops; via phone, e-mail and chat channels.
Agents are expected to take ownership of their customers and follow up their cases with a proactive approach until the resolution and customer satisfaction are confirmed.


Requirements (Training will be given)
Language & Communication:
· Fluency and comprehension in the language requirements on a fluent level (C2) (spoken and written)
· Accent neutral verbal communication
· Verbal communication skills: Strong spoken grammar
· Able to ask appropriate questions and demonstrate empathy in tone
· Can communicate with an appropriate sense of urgency
· Listening skills: active listening; able to appreciate the context of Customer’s experience
· Written skills: excellent grammar
· Attention to detail and ability to communicate via Chat and Email
· Attention to detail with Customer and case documentation
Other Information
Strong people skills: Ability to show empathy and navigate difficult situations and stay calm under pressure
Solutions mindset: a passion to find the right solution for the Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making
Excellent time management: the ability to multi-task to solve issues for Customers, while effectively communicating with field techs, vendors, customers, and consumers
Polished delivery: the ability to communicate in a structured and effective manner
Quick learner: the ability to ramp up quickly and act on feedback constructively
Ability to ask effective probing questions
Critical & analytical thinking

Benefits
· Flight ticket to Greece
· 2 weeks hotel accommodation
· Taxi from the airport to the hotel
· Assistance to find accommodation
· Possibility to share accommodation with a colleague
· Free training
· Covid-19 vaccination (if required)

Technical Details
Job Title: Finnish Customer Service Agent
Country:
· Greece
Region:
· Moschato
Years of Experience in the Position:
· 1 year (preferred but not compulsory)
Employment Contract Type:
· Permanent
Working Hours:
· Full-time
Language:
· Finnish: Fluent
· English: Good (B2 or C1)
Salary
· Gross Salary: to be discussed with the client
· Monthly Performance Bonus up to: up to 100€
· Training completion: 100€
· Bonus after 7 months: 300€
· A 13th (Christmas Bonus) and 14th (Easter Bonus and Summer leave) monthly salaries are available and calculated based on the working days of the employee.
Job Reference
· Ref.Hellas9100
Last Application Date
· 20/10/2021



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