Finnish speaking Customer Service Representative to Stryker

Are you a structured and driven individual who thrives in managing complex processes? Do you want to be part of a dynamic team at Stryker? Are you also interested in MedTech and want to become a part of an international company? If so, this role might be perfect for you!

OM TJÄNSTEN
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

ARBETSUPPGIFTER

Work tasks


* Processing kit booking orders, credits, and loan kit queries
* Arranging returns and collections and handling proof of delivery and pricing requests
* Handling incoming emails and calls
* Proactively communicating with internal and external customers
* Investigating and resolving invoice disputes
* Logging and following up on issue resolution and related communication back to the customer
* Demonstrating knowledge in at least one or more complex areas/processes
* Taking ownership of specific areas of responsibility such as key accounts and complex orders (e.g., capital orders, lot consumption)
* Effectively prioritizing tasks within these areas
* Taking ownership of complex queries related to these areas


VI SÖKER DIG SOM
- Can communicate fluently in Finnish and English both verbally and in writing
- High School diploma or equivalent
- Has prior experience in handling complex customer service cases

It is meritorious if you have
- Prior experience from working in a similar role within the MedTech industry

Knowledge can be gained through education, experience or self-taught.

To succeed in the role, your personal skills are:
- Orderly
- Goal oriented
- Social

We are looking for someone who is hands-on and has the ability to quickly understand processes. If you are structured and enjoy managing multiple tasks simultaneously, this job is for you!

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.