Do you speak Finnish fluently and have an interest in technology and customer service? Studentwork is now looking for a Finnish speaking customer service support/1st line support to Telia in Växjö. We are responsible for the process but afterwards you will be employed by Telia. Does this sound interesting to you? Then we are looking forward receiving your application today!
About the position
As a customer service support/1st line support at Telia, you will receive incoming calls/emails from corporate customers and private customers regarding IoT solutions and SIM cards. These can be SIM cards in everything from refrigerators, dog collars and vehicles to devices in healthcare. You will work with troubleshooting and customer service and be part of a small team of 3 people but also have lots of contact with the rest of the department, consisting of 15 colleagues.
Start: As soon as possible
Working hours: Full time, office hours
We are looking for you who have a complete high school diploma and are fluent in Finnish and English, both orally and written.
It is an advantage if you:
Have a technical education
Have previous experience in customer service
Speaks and writes Swedish fluently
As a person, you are detail-oriented and persistent with a great technical interest. You are service-minded and take on challenges in a calm way. Furthermore, you are adaptable in terms of change and have a great drive to develop and learn more.
Studentwork is one of the Nordic region's leading consulting and recruitment companies specializing in students and graduates with up to five years' experience. We are working within finance, sales, marketing, technology and administration.
At Studentwork we see that soft skills are at least as important as hard skills. In this recruitment, you will therefore, once you have applied, receive an email with a link to a self-assessment test. The email comes from Psycruit and it takes about 10 minutes to complete the test, after which you will receive a feedback report emailed to you that highlights your soft skills. In an eventual interview with Studentwork, the answers will be reviewed in more detail.
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