Fitbit Customer Support Specialist with Finnish and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to
relocate

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with Finnish, you will be part of a great team and
will:
Help our users with any issues they might have via tickets or calls
Provide solutions to everyday device use questions on a case-by-case customer-
oriented approach
Identify trending issues and bugs from users’ reported issues and communicate
them to your supervision team
Work with a passionate team of customer-friendly colleagues from an
international background

Not bad, right?

What we expect from you:
Very good knowledge in Finnish language (B2 or similar) for daily
communication with customers
Good command of English (B1 or similar) for training and internal
communication
Basic understanding of iOS and Android OS use/features
Demonstrating empathy
Desire to help customers as best as possible and willing to contribute to the
team’s success / be a team-player 
Result-oriented with personal performance
Friendly and outgoing personality
Looking for a long-term employment

In return, we offer:
Relocation assistance
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

Does it sound like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX:
TIXT) and is the largest employer in the CX (Customer Experience) industry in the
country with over 4,200 team members. The company provides a broad portfolio of
services - designing, building, and delivering next-generation digital services, AI
solutions, customer experience, and much more. The company's primary focus is strict
adherence to all our clients' procedures and practices. We are an independent
outsourcing services provider and do not function as a local representation of our
partners.
We care about the well–being of our employees and we provide equal employment
opportunities, prohibiting discrimination of any type with regard to ethnicity, religion,
age, sex, national origin, disability status, sexual orientation, gender identity or
expression, or any other protected characteristics.


Required language: Finnish