Front Office Associate - Sheraton Stockholm Hotel

Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden’s bustling capital. Together with our innovative owners, Archer Hotel Management and Marriott International, we combine rich cultural heritage with modern luxury and a strong commitment to sustainability.
 
The hotel has gone through a full renovation during the last two years with the intent to re-position it 
 
We are now looking for a motivated and compassionate Front Office Associate to join our front desk team to ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm.
 
If you have a passion for hospitality and a focus on delivering outstanding guest experiences, we want to hear from you!
 
We believe in nurturing talent and providing opportunities for professional development. Whether you are starting your journey in hospitality or looking to take the next step in your career, we offer a workplace where you can learn, grow, and thrive.

 
Key Responsibilities:
Manage check-in/check-out procedures and ensure adherence to company policies.
Exceed guest expectations 
Stay informed about events, VIP arrivals, and group check-ins
 Ensure fast, efficient, and welcoming service for all guests
Maintain high levels of customer satisfaction assuring personalized service and addressing guest requests promptly
Communicate and record all feedback and complaints according to established processes
Coordinate with other departments to ensure smooth operations
Good relationships with both internal and external customers

 
Qualifications:
Has experience working at a hotel front desk
Experience in Opera PMS is an advantage
Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus
Strong communication and interpersonal skills
Has strong computer skills
Proactive and independent work approach
Good problem-solving skills with a focus on guest needs and expectations
Ability to handle high-pressure situations with professionalism

 
We offer:
Full-time position following the 6-month probation period
We adhere to HRF collective agreements
Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm's 
hotel scene
Employment in a company with great opportunities for growth, where our core value is "Putting 
People First"
A dynamic and inclusive work environment
Employee discounted rates at over 8500+ hotels worldwide
A warm team culture that values authenticity, teamwork, and pride in service
The opportunity to shape meaningful guest experiences at one of Stockholm’s premier hotels
 
Join our team and play a key role in creating memorable experiences for our guests!
 
Working hours follow a rotating schedule, including weekdays, evenings, and weekends according to the hotel's needs.


About Sheraton Stockholm Hotel
The Sheraton brand, established in 1937, has been synonymous with excellence in hospitality. The Sheraton Stockholm Hotel, opened in 1971 as the first international 5 star hotel in Stockholm, and it’s an icon in Sweden’s capital city. As part of Marriott International, Sheraton Stockholm Hotel is providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Managements ethos, making us a unique choice for conscientious travelers.

Redefining the Essence of Hospitality
We are in the end of a renovation journey at Sheraton Stockholm. This marks the beginning of our mission to redefine the essence of hospitality. We have transformed all our spaces, hotel rooms, implemented new food and beverage concepts and expanded our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team.