Gamer interested in support

What do you want to do? Tobii Tech is powering the next wave of games and applications and bringing the coolest new technology to mass market. As part of that, we have decided to also bring one of the coolest customer experiences to our users. We are beyond being impressed by our 92 % Customer Satisfaction – we want to beat yesterday and be even better!So if you have excellent problem-solving skills, love gaming and high-tech products you are more than welcome to apply! As part of our technical support, you will be a key member, of a global, dynamic and positive team of engineers committed to deliver a holistic customer experience.Where you´ll workTobii Tech's mission to make tomorrows technology even more adapted to natural human behavior is getting real. As you read this we are integrating Tobii’s core eye tracking technology into laptops, VR and AR headsets, we are developing eye tracking functionalities for games and we are taking yet another step into the ESPORT arena. What is next to come? Only we know.At our Swedish office in Danderyd, Stockholm you will work in a place where you truly can be yourself, no matter if you want to play foosball with the tools team or if you want to try the latest and greatest when it comes to eye tracking in VR! We are 500 happy Tobiians from different business units that all work together to change the way people interact with technology! Under the same roof we work with everything from research, design and development to sales, HR and production so you won’t have a problem finding information about any topic that catches your interest on a given day. Your days will be filled withThe primary tasks include managing customer support. You will act as an independent function in Tobii Tech support. You will have the opportunity to influence future high technology products both within hardware and software. As manufacturers like Lenovo, HTC, Dell, Acer and integrate our technology and software into their devices since their customers become our users. This, of course requires excellent customer service!This is a supportive and technical role in which you will be working closely with both Tobii’s and our partners end users. Your role as a Junior Technical Support Engineer requires you to think beyond a standard reactive support role, instead you will need the ability to find ways to reach our and educate our end users to help them before they even have questions. Your days will be filled withEnd user support through chat, e-mail, discord and other communities.Technical problems to solve; reporting of problems and potential risks.Testing and evaluating software, games and hardware. Developing content to guide end users through text, videos and tutorials and pursue proactive support initiativesHandle demo devices, testing and exploring new high-tech productsAre you our next Tobiian?To be successful in this role you need to like new technology, PC-Gaming and be comfortable with problem solving on both a theoretical and on a hands-on level.We are looking for someone whoHas experience, or a genuine interest, working with Customer Experience.Loves gaming and high technology products.Has excellent English skills, both written and verbal.Is experienced in Windows OS (Android, Linux & Mac is a plus).Submit your resume through at career@tobii.com as soon as possible, don't wait! At Tobii, we move quickly!