Genesys Cloud Developer

Your role

In the role of consultant, you will play a pivotal role in driving functional excellence and business value using Genesys cloud. You will act as the Technical/functional SME, responsible for designing, configuring, testing, and supporting the Contact Centre Platform.

You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.


Required
· 7+ years of experience in consulting, configuration and integration across Genesys on-Prem/ cloud platform
· Genesys Architect flows, WebRTC, and Voice/Digital in queue flows,
· Genesys Cloud APIs, Genesys Cloud SDKs, call routing, Architect Voice and Digital flows development,
· Outbound campaigns, GC Reporting, Onboarding new Genesys Org and initial configuration.
· Knowledge in Java or Python is an advantage
· Certification in Genesys Cloud CX: Developer/Professional Certification is an advantage.
· Experience in leading and managing team of GC consultants

Preferred
· Soft Skills:
o Excellent communication skills
o Adaptability in client implementation environments
o Eagerness to learn and apply new technologies for application improvement.

Responsibilities
· Requirement gathering, estimation and work planning.
· Genesys cloud call flow design, development, integration testing and deployment.
· Participate in creating an implementation plan as per the project level quality plan and work on go live activities.
· Respond to production issues, arrive at a solution with inputs from the stakeholders.
· Build repository of knowledge for higher efficiency and effectiveness.
· Leading offshore and onsite teams.

Staff
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
· High analytical skills
· A high degree of initiative and flexibility
· High customer orientation
· High quality awareness
· Excellent verbal and written communication skills
· High proactiveness
· Lean Agile mindset & Self Leadership