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Nordax is a leading niche bank in the Nordic region providing unsecure consumer loans and deposits to around 150,000 customers in Sweden, Norway, Finland, Denmark and Germany. Nordax employs over 200 people, all working in one office in Stockholm. Nordax was founded by six entrepreneurs with extensive risk management experience and over the course of over ten years, we have built a customer centric and low risk culture, signifying our day-to-day operations and every decision we make. Nordax is supervised by the SFSA and is part of the Swedish deposit guarantee scheme. Nordax was listed on Nasdaq Stockholm on June 17. Nordax is listed on the main list.
We are looking for a committed and service-oriented employee for our German Customer Operations team. The mission of our Customer Operations department is to provide an excellent service to our customers from loan application to disbursement, and – after that – for the entire customer’s lifecycle. The department consists of approximately 120 employees divided into four country organizations, a Legal Collections unit and three supporting functions (Operations Development, Sales and AML).
Do you want to be involved and contribute to a first-class customer experience for Nordax’ existing and new customers? Are you a team player who has the ability to not only meet customer needs, but to exceed their expectations in every contact? Your role will consist in providing excellent customer service and sales to our customers. As the communication with our customers is mainly done over the telephone you should feel comfortable with the phone as your foremost working tool.
We are looking for a candidate who
• Is fluent in German and has a basic knowledge of both English and Swedish
• Has experience from customer service and likes to communicate over the telephone
• Is a team player but also able to work independently
• Is accurate and goal oriented
• Has good computer skills and is not afraid of new programs or systems
• Has a degree from upper secondary school
Since we are a growing company, it is important that you are flexible and open to changes and new tasks. The working hours for this position are Mo-Fri, from 11.30 to 20.00.
What we can offer you
You will get the opportunity to work in a successful financial company. Our office is located in Stockholm where we work in an international environment with colleagues from Sweden, Norway, Denmark, Finland and Germany. We have short decision paths and a spirit of enterprise and innovation. If you want to know more about Nordax, please visit www.nordax.de.
Application and contact
Apply through our website www.nordaxgroup.com and get the opportunity to start a new career in a successful financial company. Interviews are held continuously. If you have specific questions about the position, please contact Patrick Balfanz firstname.lastname@example.org. General questions are answered by Elin Nestor email@example.com.