German speaking – Customer Service and Sales Representative

Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. 

We are looking for a German speaking – Customer Service and Sales Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
 
What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
 
Your benefits:

-Full-time contract, 39 hours/week: Monday – Friday from 08:30 to 17:30
-Competitive salary and performance bonus
-Great office location in Barcelona
-Friends hunting (referral) bonus
-Full paid training about the company and the project you will be working on
-Career development program and specialized courses

 
What you’ll experience with us

As a Customer Service and Sales Representative in our team, you will:

- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
- Fast and effective response to inbound queries
- Make outbound calls when necessary to solve issues with customers and different internal business units
- Create quotes and follow up with cross selling / up selling and a proactive and service attitude
- Ensure personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

 
We’ll be a great match if you:

- Are native or proficient in German and have an advanced level of English
- Have strong communication skills
- Have some knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Are customer driven, motivated to work in sales, achievement and target oriented
- Have IT knowledge and technical understanding
- Have minimum of 1 year relevant experience
- Have a strong personal interest & curiosity in IT products and applications
- Have real capability to listen to customers
- Are able to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Share our values of commitment, unity, integrity, recognition, and WOW.
 

Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role. 
 
Who we are 
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. 
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures. 
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow. 

If this sounds like you, join us! 
We are an equal-opportunity employer 
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws. RRQ23-006765-1-GERMANY


Required language: German