Global Service Desk - Swedish, Spanish & English

We are looking for a Global Service Desk specialist - Swedish/Spanish/English to Provide IT support for users IT environment remotely via phone/webchat and/or using remote assistance tools for a global company in Lund.
Start is in September 2026, 12-months limited contract to begin with, possibility of extension after that.
You will uses the knowledge to improve business processes by analyzing company's needs and implementing solutions. Some of their responsibilities may include: Defining technical architecture, Training team members, Monitoring and testing implemented tools, and Solving complex situations.

Responsibilities:

Resolve tickets within SLA and quality targets


Follow ITIL processes (Incident, Request, Problem Management)


Participate in continuous improvement and shift-left initiatives


Act as technical support escalation point within GSD


Ensure high end-user satisfaction and communication




Language Skills (Mandatory):

Swedish: Excellent spoken and written


English: Excellent spoken and written


Spanish: Excellent spoken and written



Technical Skills (Enhanced - More Technical Profile):

Strong hands-on experience in Microsoft ecosystem (Windows 10/11, O365, Teams, OneDrive, Exchange)


Experience in Active Directory (user/account management, permissions)


Knowledge of Azure AD / Entra ID basics


Understanding of network fundamentals (VPN, DNS, connectivity troubleshooting)


Experience with ITSM tools (preferably ServiceNow)


Ability to perform advanced troubleshooting via remote tools


Basic understanding of endpoint management tools (Intune/SCCM)


Experience with hardware and device troubleshooting


SAP Systems knowledge



Support Skills:

Provide support via phone, chat, and remote tools


Strong troubleshooting and analytical skills


Ability to handle technical escalations independently


Experience working in a global support environment





Personal Skills:

Strong ownership and accountability


Ability to work under pressure in high-volume environments


Structured and organized way of working


Strong stakeholder communication skills


Team player with proactive mindset



This is a full-time consultant position in Lund through Incluso. Start is in September 2026, 12 months limited contract to begin with. This role is 100% onsite in Lund.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson recruiter at Incluso.