Global Warranty Manager / Global Warranty analyst

Do you want to join the journey with Volvo Construction Equipment towards a more sustainable construction industry? We are looking for a person who is motivated to drive change, has a can-do mindset and is motivated to learn.
Position Description
You will be responsible for warranty process improvement initiatives where you need to involve and engage colleagues from other functions globally which makes good leadership skills vital. We work with both internal process improvements and dealer improvements.


You get the opportunity to develop methods, systems, process setup to find deviations from warranty terms & conditions, and further investigate and present findings to stakeholders in the organization.


Who are you?
We are looking for you with good networking skills since the warranty process cross several different functions, e.g. Sales organisation and dealers, Development organisation, Finance, Supplier Recovery, aftermarket organisation.
You will be a part of communication with stakeholders and users, driving development and enhancements in the claim process from an end to end perspective. The work is both strategic and operational, you need to enjoy creating a structure but also have the feeling and sense of urgency when ad hoc items need to be resolved. Furthermore, you have a university degree or equivalent experience and proficiency in written and spoken English.
You need to enjoy working in a global environment, where diversity and inclusiveness makes a successful team.


This is us, your new colleagues
We are a team of dedicated global warranty managers, system managers, coverage and claim process managers and analytics responsible for the development and maintenance of Volvo CE global warranty terms and conditions, auditing, claim control and training.
This position is based in Eskilstuna, Sweden.
Possibility to travel Globally 1-3 times a year
Hiring manager
Henrik From, Head of Global Warranty, Volvo Construction Equipment
Phone: 46 (0)739026669


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.