Hard & Software CSR

Hard & Software CSR

Company:

Our client is a European Contact Centre, specialised in outsourced CRM-services to leading technology companies. They provide support to companies that would like to outsource their technical helpdesk or customer service function. Their service portfolio varies from marketing & sales support, logistics and fulfilment to technical helpdesk support and customer service. Our client list includes leading producers of amongst others notebooks, network servers, pc's, firewalls, software, multimedia- and connectivity products. The company has successfully provided support in 11 languages to 16 European countries for the past 10 years. Every year since their founding, they have demonstrated a constant growth as well as a track record of success in technical support and Customer Care Implementations.

Key Responsibilities
In this role you will be providing technical support for different hardware and software projects.


Requirements:
Good knowledge of operating systems (Windows)
Good knowledge of software and hardware
Good knowledge of programming, databases, web etc.
Good knowledge of MS Office
Good command of English (good communication skills both written and oral)
Any other major European language is a plus
Team player
Stress resistant
Customer oriented attitude
Analytical and accurate