Head of Service Fulfilment, Mobile Financial Service

About this opportunity
At Business Area Technologies and New Businesses (BTEB) we are working on answering the question what’s next, for us and for Ericsson!

For us in Ericsson Mobile Financial Service (MFS) the answer to what’s next is enabling financial inclusion and providing secure and convenient digital financial services; combining high-performance telco and high secure financial capabilities into one platform used by hundreds of millions of people every day to transfer money, send gifts to loved ones, enable business and save for the future.

As our new Head of Service Fulfilment, you will drive and be accountable for all aspects of MFS Service Delivery, including Deployment, Operations and Application Development Maintenance, with a focus on setting and implementing the strategic direction and delivering result. You will lead a fast-paced organization of highly skilled people spanning multiple countries delivering solutions that makes a difference!
Are you in?

To create impact as our Head of Service Fulfilment you will:
Effectively lead and develop the global Ericsson MFS Service Delivery organization
Be a key member of the MFS global Leadership Team, and help develop and complete MFS overall strategies and plans
Establish and build a significant part of the end-to-end SW Software Delivery Pipeline, creating new value for our Customers
Represent MFS towards Customers and Partners; securing Customer satisfaction and handle Customer escalations
Mobilize key stakeholder groups to drive execution with the ability to balance fast paced decisions and execution with collaboration and alignment


To thrive, we believe you have and you know:
Flexibility and demonstrated abilities to deliver results in a multi-cultural and multi-national environment
Outstanding relationship building and communication as well as coaching and mentoring skills, having built, developed and inspired impactful teams
How to deliver project roll outs and securing consequent Ready For Service (RFS) and Final Acceptance (FAC) landmarks
Broad experience in the FinTech or Mobile Financial Service domain from a technical, Customer and market knowledge perspective
Solid business understanding and knowledge of Mobile or FinTech Operator realities, with strong financial competence and analytical skills and proven track-record of delivering projects
Excellent skills in building and maintaining Customer relationships and handling escalation management, with negotiating as a core skill
Proven record of creating strategies to industrialize solutions and products as customer solutions and needs evolve


Please note that vetting including references and relevant background screening will be conducted for final candidates.

Why join this team?
You will join a part of Ericsson that gives you the chance to do more, test your boundaries, and craft the future in an environment where you will grow and help others to do the same.
Imagine possible and join us to discover what’s your next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden - Karlskrona or India - Noida
Primary Recruiter: kristina.lundqvist@ericsson.com