Implementation Specialist

Voyado is a fast-growing company that operates and develops a data-driven SaaS platform (https://www.youtube.com/watch?v=dkX3_Y0cfNk&t=2s) within Marketing Automation, CRM and Loyalty. We are the leading tool for retail and e-commerce companies that want to personalize communication and customer experiences. Voyado have for several years been the go-to solution in the Nordic countries and we are now growing rapidly in new markets such as the UK and the Netherlands.

If you are ready for your next adventure and want to join our team on our expansion throughout Europe and have an interest in SaaS technology, e-commerce and retail - keep reading and check out some of our customers (https://voyado.com/customer-cases/)!

About the role

As a Voyado Implementation Specialist, you will be part of our Professional Services organization located in Stockholm, Norrköping and Åre. The team consists of approximately 25 consultants organized into smaller sub-teams with different areas of responsibilities but with one common goal - supporting our customers with activation and growth.

You will be the heart of knowledge when it comes to nitty gritty details in our product and know everything there is to know about configuration, integration and migration. Moreover, you guide both the customer and integrating parties, you support your team both in customer project and internally in the advanced troubleshooting that customer support requires. Of course we strive for the highest customer satisfaction possible and measure ourselves based on the feedback we get from team members and customers.

Join the team for both discovery and project implementation phases and focus on:

- Setup and configuration of the platform
- Supporting customers in building integrations towards Voyado
- Be the primary contact for all questions regarding the technical part of the onboarding
- Training sessions with the customer
- Take part of internal work such as product development and internal support
- Documentation



So, who are you?
A curious, humble and inclusive team player with a knack for solving tricky puzzles, both on your own and together with the team. Learning new things is a core value, especially in the dynamic environment where you will operate. But, you are also hungry and ambitious and not afraid to go that extra mile when needed.

Skills/Background:

- A degree with techy orientation (University or Trade school doesn’t matter)
- Experience from consultancy work, preferably IT or similar role
- Experience from working with SaaS platforms (or as an application consultant in general) is a plus
- Fluent in English and Swedish, both written and spoken



What's in it for you?

Voyado wouldn’t be the powerful platform it is without the people behind it. We really care for our Voyadoers and some examples of what we can offer you are:

- An engaged team with a knowledge-sharing and friendly culture
- Summits on a regular basis where we hang out, workshop, discuss, and have a good time together
- Opportunity to engage and deepen your knowledge in different initiatives
- Work-life balance - we don't have a long work hours culture, we value engagement over hours worked
- And of course, not to mention that we have a pleasant benefits program



Ready to be part of the team?

Lovely! Applying is super easy! Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We'd love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!

Additional information

As part of our recruitment process we conduct a background check on the final candidate. We use background checks from Scandinavian Recruitment Intelligence (https://sri.se/?gclid=CjwKCAjwgviIBhBkEiwA10D2j5jxTpURheC3-0kygy7K_DHTTjcVon3-3nrRXPYijXWnTZ8QwuGXyRoCaQQQAvD_BwE). Here (https://sri.se/faq-kandidat-bakgrundskontroll/) you can read more about how a background check is done.