INBOUND SALES AGENT - SWEDISH/ Ireland

Location: Ireland

Role
Our client, a major IT player, is looking for motivated, outgoing and technically informed people to join the EU headquarters in Ireland.
Responsibilities
. Provide consultative sales solutions to customers based on their needs
. Understand how to leverage multiple sources of information to stay current on product features and technology changes
. Understand how to appropriately set the customers' expectations after they have placed their order, e.g. "what happens next," to ensure a favorable end-to-end purchasing experience
. Enter new Sales orders into the appropriate system(s) where appropriate
. Seek to build rapport with customers so that they will actively seek the agent to process their next requirement.
. Achieve sales goals set out on a quarterly basis while providing an excellent customer experience
Skills

. Function comfortably in a fast-paced, performance-based team environment
. Customer-focused, detailed-oriented individuals
. Consultancy and Solutions focused
. Has excelled in a customer facing environment
. Can translate "tech speak" into everyday, understandable terms.
. Strong communication skills - adaptive communication and active listening
. Ability to maintain a positive attitude in high-stress/fast-paced work environment
. Possess a drive for results, demonstrates high degree of drive and determination
. Adaptive and flexible to changing technologies, process and environments
. Ability to work and make decisions with minimal supervision
. Complex problem solving abilities
. Strong organizational and administration skills
. Team player
. Be a self-starter who is motivated and innovative
. Ability to work effectively with other departments and utilise a team approach to accomplishing goals.

Experience

. 1-2 years proven sales ability
. Ability to provide a great customer experience
. Experience with working with cross-functional teams
. Professional verbal and written communication skills
. Basic reading, writing and math skills; college degree a distinct advantage
. Must have a technical aptitude, computer literate and quickly learn new applications