Incident & request coordinator to Acne Studios!

Acne Studios is now looking for an Incident & request coordinator. This is a position where you will play an important role within IT Operations and help with the coordination of all different requests from users around the world within Acne Studios. It therefore requires a true passion for service and support, and a positive mindset! Acne Studios offers you an international and creative environment where you will have a chance to grow and improve your service desk skills.

Information about the position:

Acne Studios offers an international and creative environment along with a chance of working with major business flows in retail, wholesale, e-commerce, finance, and logistics areas. 

You are offered:

• An important position within IT Operations that gives you the opportunity to learn and develop as you work toward personal goals
• Great responsibility in an international organization where you will support local and remote users world-wide
• An introduction from your team members who look forward to welcoming you

Job duties:

There are many coworkers internally in the need of support and since the IT department is big they have divided requests into different areas. Your primary responsibility will include incident and problem management that will come from monitoring the business systems, devices and networks or directly from customer/users´ inquiries. You will also work with:

• Coordination of incidents in their systems - making sure all new requests is being placed in the right area
• Follow-up incidents and tickets - keep close communication with users and the IT department
• Documentation after feedback - give updates to the team and follow up statistics and add new content to the knowledge base

We are looking for:

We are looking for a result and a customer-oriented person who wants to work with broad contact areas. You should have a technical interest and an eager to always learn more. As a co-worker at Acne Studios you should also have excellent communication and relationship-building skills. We are also looking for you who has:

• An education within IT
• Some experience working in customer service or technical support
• Fluent in English, written, oral and interpersonal communication skills

Professionals Nord is looking for an Incident & request coordinator. You will work as a consultant through our staffing business. During the first 6 months, you work as a consultant through us and if the cooperation has worked well, you have good opportunities for continued employment at Acne Studios.

This recruitment process is handled by Professionals Nord and Acne Studios wishes is that all questions about the service go to info@pn.se

 

START: As soon as possible
COVERAGE: Full-time 
CITY: Stockholm 
SELECTION: Ongoing
CONTACT: kathinka.evers@pn.se

Apply for the position below by filling in your information and attaching documents. You can also log in to "Mina sidor" after you have confirmed your account, here you can create your candidate profile which increases your chance to get your dream job! We review the selection on an ongoing basis and may therefore have proceeded with candidates before the ad is closed. Unfortunately we do not accept applications via email, but if you have questions about the service, you are welcome to contact us at info@professionalsnord.se