INSIDE CHANNEL ACCOUNT MANAGER (Swedish speaker)

JOB DESCRIPTION:
. Interact with customers via inbound or outbound calls (or the internet) for either order taking (passive work) or selling products and services (active work).
. Processing customer's orders and sales providing and receiving various information up-selling client products.
. Handling various customer service and general information calls via phone or internet.

THE COMPANY:
. A service company that specialises in 3rd party relationship management.
. From their Multinational call centre in Newcastle Upon Tyne their teams work on behalf of some of the biggest International brands.
. By joining this company you will quickly gain valuable, industry specific, skills that are always in demand.


QUALIFICATIONS / EXPERIENCE/SKILLS:
. High school diploma (or equivalent)
. Good sales skills (ideally from a B2B telesales role)
. A drive to achieve
. Willing to work on rotating shift basis (to include weekends occasionally)
. Courteous with strong customer services orientation
. Attention to detail
. Good listening and responding skills
. Fluency in English and Swedish is essential (spoken and written)
. Strong computer skills and knowledge of Microsoft packages

BENEFITS:
21 days annual leave plus bank holidays
Non contributory pension scheme
Eye care vouchers
Childcare vouchers (as part of salary sacrifice scheme)
Cycle to work vouchers (as part of salary sacrifice scheme)

LOCATION:
Newcastle Upon Tyne, England

SALARY:
16.500 per year starting salary. 18.000 per year after successfully completing the 3 months probation
period + Bonus scheme (OTE 26.500 per year.)

START DATE:
A.S.A.P - training course for all new employees will start on 22nd November