Insurance Customer Service Agent with Swedish

Insurance Customer Service Agent with Swedish


This will be your future team:

You will become a part of a large group of interesting and open-minded people with diverse backgrounds and experience. The environment here is very cosmopolitan - your colleagues will be from all over the globe! Our Accenture world is full of changes and new things, so we are always ready to support our colleagues when needed - our open office space makes this communication much easier and efficient. We need to be able to adapt to unexpected situations, which can be a challenge. Yet, it is precisely this adaptability that gives us an opportunity to develop and makes our life here more exciting!

This will be your future role:
The role is responsible for managing the whole insurance customer serviceloss lifecycle - from the moment of the initial customer contactloss happens until final resolution. The role incorporates investigating the circumstances around the insurance transactiona loss, making relevant decisions about coverage, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem solving, and communication skills. Previous insurance experience is not required but a plus. Extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

. Serving as first point of contact for the customer.
. Handling and resolving customer transactionssettling insurance losses as per internal company procedures.
. Investigating the details around the customer transactionsloss by identifying and requesting relevant information from various parties.
. Making final decisions about resolution of customer transactionscoverage and indemnity.
. Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.
. Gathering and storing loss data according to internal compliance regulations.
. Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
. Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.

This is what you already have:
. Excellent knowledge of Swedish and English language - C1.
. Strong communication skills, both verbal and written.
. Ability to work independently, organize and prioritize own tasks effectively.
. Team-work capabilities - knowledge sharing, providing/seeking guidance and advice when needed.
. General computer literacy - MS Office.
. Work experience in customer service is preferred but not essential.
. Fresh graduates are encouraged to apply.

What we offer:
. Position in one of the world´s leading global companies
. Professional growth based on performance
. Training program/curriculum
. Wide range of benefits - 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance, etc.
. Relocation package (Flight ticket, help with accommodation for the first month + additional bonus after every 6th month of employment)

This is what we do in Accenture:

We solve our clients' toughest challenges by providing services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world in over 120 countries.

Accenture Operations combines technology that digitizes and automates business processes and delivers everything-as-a-service with our team's deep industry, functional and technical expertise.
The future is now - are you up for joining the team?