IT Project Manager Interim året ut

Denomination of assignment  

Manage and deliver the upgrade of phone solutions to secure a good omnichannel environment for Customer Service.
 
Content and extent of assignment 

Customer Service at our client have a phone solution with several systems. Our aim is to establish a smooth upgrade where we secure a good Omnichannel environment according to customers needs and expectations and Customer Service workplace so they can reach “The best Customer Service in Sweden 2023”.
 
Manage and deliver the upgrade of phone solutions including budget needs. The IT Project Manager will be the bridge between the ongoing business project, “Customer Service 2021”, and the Life Cycle Management team, Salesforce and other internal resources for other involved systems in the upgrade.
 
Description of assignment 

Manage and facilitate the delivery of all IT aspects of the project. Allocate and synchronize resources, organization, tasks and dependencies for IT to deliver the new solution. Continuously estimate, follow-up and manage deliveries for the IT part of the project as well as for systems development, integration, deployment Costs/budget for the project and ongoing run costs for the solution/ workplace.
The assignment includes:
Fulfillment of assignment  
Our Client, Solna, workload 100%
 
Extended outcome 
- IT plan and budget estimation for further decisions to execute project
- Be a part of the project delivery after successful decision to proceed

Time schedule
Prestudy/design/procurement to be completed by June 2021.
Full solution deployment in 2022.
 
Time schedule

Testing will be a central part of the eventual delivery. Scope and organization to be identified as part of the design/procurement phase
 
Transfer of knowledge
To project team and PostNord architect continuously.
 
Documentation

 As per standard  project and architecture standards continuously.

Should have requirements
  Experienced in Project Manager roles
Knowledge of CTI, WFM, CRM, Knowledge Management and platforms, Omnichannel solutions
Experience from similar projects
Experience of SAFe and Agile delivery methods
Swedish speaking

 
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