IT-support Analyst for AKQA

AKQA is a design and innovation company that employs 2,200 professionals across 20 countries. Awarded the Cannes Lions Grand Prix for Design in 2021, and named by Gartner as one of the world’s leading marketing agencies in 2021. Winner of Fast Company’s World Changing Ideas in 2021 and recognised as a Fast Company Best Workplace for Innovators in 2020. Most recently, AKQA was awarded the Great Place to Work Certification.

OM TJÄNSTEN
At AKQA, they believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, they design adaptive digital services and applications that capture the imagination, delivering impressive returns for their clients.

As an IT Support Analyst, you will first and foremost provide exceptional service through remote and desk-side support to the global user base in a fast-paced environment. You will demonstrate exceptional technical expertise and individual initiative while maintaining a friendly, customer-focused attitude.

If you adhere to AKQA’s founding values of innovation, service, quality and thought, you will be excited about being part of their success. You will thrive when faced with new challenges, and you will constantly strive to improve our service. Located in Gothenburg, Sweden, as part of AKQA, you will work in an environment that fosters a meritocratic culture, surrounded by some of the brightest minds in their fields.

ARBETSUPPGIFTER
- Provide on-site/remote support to the Gothenburg studio and remote support to the other AKQA offices in the EMEA region
- Onboarding and offboarding of new and departing employees, including user account administration
- Imaging and deployment of Mac and PC hardware as well as tracking of assets from onboarding to deprovisioning—lifecycle management
- Troubleshooting of hardware, software and networking issues on Mac and PC
- Responding to IT calls and problem tickets in a multi-office, multi-regional environment; following in-house procedures and escalation processes utilising our ticketing system
- Producing clear and concise documentation and procedures for administrative tasks
- Providing weekly IT Inductions to new staff in their EMEA region
- Maintaining password security, data integrity, and file system security for the desktop environment
- Support and troubleshooting of printers and copiers
- Maintaining effective relationships with AKQA leadership and staff

VI SÖKER DIG SOM
- MacOS and Windows proficiency essential
- Experience with JAMF, Active Directory, Microsoft 365 and Google Workspace a plus
- Experience with Okta or other SSO providers a plus