IT Support Coordinator (Sollefteå)

Company Description
Statkraft has been making clean energy possible for over a century. That is what we offer. 125 years of unrivalled expertise in supplying the world with what it needs most. We envision a world that runs entirely on renewable energy. Because in the fight against climate change, we do not see renewable energy as part of the solution – we believe it must be the solution. With us, you will shape a career that is truly forward-facing with many amazing opportunities and offerings to match. But there is more work to be done – that is why we need you to join us!
Job Description
We are currently looking to hire an IT Support Coordinator based in Sollefteå, Sweden. “Infrastructure Operations” is a department within IT, having the overall responsibility for day-to-day operations of IT services in Statkraft, either through service providers or own resources. The team is also responsible for Process Management and local support globally.
We are now looking to strengthen our Local Technical Support team and seek an IT Support Coordinator to coordinate and handle local IT needs for the Sollefteå office as well as other locations in Sweden. You will work in a dynamic operational environment as part of our Operation Centre and Local Technical Support team, collaborating with a large IT environment (250+ employees) in continuous development. You will report to Head of Infrastructure Operations.
In your role, you will:
Handle issues requiring local physical presence and be available for the users requiring IT support and assistance
Handle and coordinate Events, Incidents, Service requests, and Changes related to the local IT environment, locations in Sweden.
Provide desktop swap‐out, Level 2 hardware, and system software support to include but not limited to engineering workstations, laptops, desktops, smartphones/tablets, and other devices as mutually agreed and defined
Provide technical support for special events such as annual meetings, board meetings, and training sessions, for both internal/ external end users, etc
Provide informal end-user training
If applicable, rack mounting/un-mounting of servers/network & security/backup device
Help troubleshoot/repair hardware & software issues
If applicable, evaluate/monitor heating and cooling systems for office and data room facilities to ensure they are operational and can meet equipment temperature conditions
Cooperate closely with other IT departments to ensure service delivery to all Statkraft sites
Work as a Hand & Eye support for remote L2/L3 teams
Work out and maintain IT Operations documentation
Have the opportunity to participate in national and international infrastructure projects.

Qualifications
Work experience within operation of Windows clients and servers, printers and video conferencing systems
Knowledge about IT process management framework, preferably ITIL
Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks
Quick learner who likes to work independently on assigned tasks
Strong passion for working with information technologies
Self-driven and energetic, able to perform under pressure
Service-orientated and professional
Excellent communication skills in Swedish and English – written and spoken

Additional Information
A career with Statkraft is a career filled with purpose – meaning that every employee is not just making a living, they are making a real difference to the planet, our communities, and the future. Together, we work on the front lines of changing the game for renewable energy. From hydrogen development to algorithmic trading and everything in between. We have 125 years of unrivalled expertise in creating the technologies that put ecosystems, communities, and our environment first. With us, you’ll shape a career that is truly forward-facing with many amazing opportunities and offerings to match.
This includes:
Unlimited learning opportunities at various levels of the organization including LinkedIn Learning
The chance to grow your career alongside a truly global network of experts, leaders, specialists, and graduates from different countries and backgrounds
The opportunity to work somewhere with pride, and to be able to honestly say “My work is contributing to saving the planet”
Statkraft offers competitive terms of employment and benefits schemes, and we’re a trusted employer that puts the safety of our people first. We believe that a safe and healthy working environment is a matter of choice, not chance

For us, the ideas of our committed and ambitious colleagues make the difference. If you want to share our passion for renewable energy and be a part of tomorrow’s energy world, please apply through our online application form.
I'm interested