IT Support Specialist

The European Spallation Source, ESS, a partnership of European countries, is hiring motivated and inspired people to design, construct and operate the world’s most powerful neutron source. We seek ambitious, talented people in different fields who are excited about playing a part in the future of science in Europe.

ESS can offer a variety of things, such as passionate and international colleagues, a vibrant melting pot of diversity, and a challenging, exciting and high paced work environment. We value and need expertise, innovative minds and great ways of leading and interacting with people from all over the world.

Come and change the world with us!

The Project Support and Administration Directorate at the European Spallation Source Eric in Lund, Sweden, invites applications for an IT Support Specialist.

The main responsibilities of the Information Technology division is to maintain, improve, advise and lead the work on the IT platform to meet the need of the project both today and tomorrow. Mission of the team is to provide a stable and accessible IT platform, with the key drivers of being open, excellent and collaborative. The goal of operation is to make everyone able to get the tools they need and to provide high quality service and support.

As an IT Support Specialist you will provide technical assistance to other employees and collaborators to the project. You will answer questions or resolve computer problems for users either in person, via telephone or over a remote connection. Your responsibility is to provide assistance concerning the use of computer hardware and software including printing, installation, word processing, mail and operating systems. You may also be required to teach people how to use the computers/software commonly used in the organisation, and to be asked sometimes to write instruction booklets.

Job description 
Your main area of responsibilities as a IT support specialist will be to:


• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Configure and deploy new equipment, handle repairs, orders and other logistics.
• Dispatch incoming cases to the support team and also escalate when necessary.

Qualifications
To be successful in this role we beleive that you have:


• At least 3 years of relevant work experience or equivalent education
• In-depth experience with Windows/MacOS as an administrator or power user is a necessity.
• Experience of working in an international environment is beneficial.
• Excellent oral and written English skills are a prerequisite; knowledge of other European languages would be an advantage.

Extra merits:


• University degree in Computer Science.
• Relevant Certifications. e.g. as an MCDST (Microsoft Certified Desktop Support Technician) would be a significant advantage.
• Experience as a support technician/help-desk operator.
• Experience with OSX & UNIX-based environments.
• Software development knowledge.

To be successful and perform well in this position you need to have an organised and structured way of working. You like working with people and have a service-minded way of handling your tasks. You communicate clearly and are good at managing people’s expectations of your services.

Our work environment is characterised by fast growth, high rate of work, and an international atmosphere with highly academic personnel. You must therefore enjoy the diversity of such and have a personality suited for the challenges it holds. In this growing organisation you will have the possibility to take part in developing new routines and processes. Our work environment is exciting and forward thinking and relies heavily on personal initiative.

Duration & Location
The position is a permanent position with 6 months probation period.

Your work place will be situated in Lund, Sweden. 

Start date
The position is to be filled as soon as possible.

Application & Contact
The curriculum vitae must be in English. You start your application by clicking on “apply” and following the instructions.

Please note that we only accept applications via the ESS website.

For some roles at ESS health check-ups and security clearance are required, and thus this might be applicable in the final parts of the recruitment process. The applicant is expected to be fit to perform the applicable tasks of this recruitment. 

The deadline for applications is 23rd May 2021. 

For more information regarding the ESS recruitment process, please follow this link https://europeanspallationsource.se/ess-recruitment-process. 

For further information regarding the position, please contact the Recruiting Manager, Johan Olander, IT Operations and Support Group Leader, Johan.Olander@ess.eu.

For further information regarding the recruitment process, please contact HR Officer, Karin Vandenborre, Karin.Vandenborre@ess.eu.

For trade union information please contact Unionen / Conny Wendt at +46 46 888 34 63 

or SACO / Swedish Association of Graduate Engineers/ Riccardo Bevilacqua at +46 46 888 32 28.

We look forward to receiving your application!