IT Support Technician

We are now looking for an additional Technical Support person for our foodora branded (pink of course) office at Jakobsbergsgatan in Stockholm. You will be one of our office heroes who make sure everything IT related runs smoothly, in return we promise you lots of fun colleagues and a great company culture as well! Your time to really shine is when the screen in the conference room doesn’t work or when your colleague loses the laptop power cord and needs a new one. You will work in close collaboration with the rest of the IT team under the guidance of our IT Manager, providing world-class support in different IT-related tasks on a daily basis. Are you our new knight in shiny pink armour? Join this fast paced and rewarding journey with us!
WHAT YOU WILL (BUT NOT ONLY) DO
Provide end user support at the highest possible level, always striving to build amicable relationships of trust and confidence in IT
Provide 2nd line support to various infrastructure and service management teams within our global organization
Configure, install and maintain computer hardware and related software, network equipment and printers
Perform diagnostic tests and troubleshooting to identify client issues on Windows PC’s, Mac computers and Mobile phones
Continually look for ways of improving and streamlining hardware and software configurations and supporting processes
Educate users on the proper use of equipment and systems to prevent the recurrence of technical issues
Maintain necessary procedural documentation and relevant reports
Act as constructive liaison between the IT organization, other internal departments and our partners and vendors

YOU ARE
Serviceminded - Always doing that little extra for your colleagues comes naturally to you
Flexible - You have the ability to work methodically and calmly in a high paced environment
Solutions Oriented - You see possibilities instead of problems when faced with daily challenges
Prestigeless - At foodora we help each other to grow and succeed together, we hope that you have the same mindset as us
Fearless - We think that you appreciate challenging your comfort zone!



REQUIRED QUALIFICATIONS
A minimum of 3 years of experience in the IT industry, preferably in a front line support role
Solid experience providing user support in a mixed environment encompassing Windows, MacOS and iOS, networking and WiFi
Admin experience within Active Directory, Google Workspace and various other SaaS cloud platforms and authentication solutions
Experience working with A/V and video conferencing equipment is strongly merited
The ability to clearly communicate technical concepts and issues with end users in a supportive and friendly manner
A deep commitment to the smooth operation of our IT environment to ensure the highest possible level of end user satisfaction
The ability to communicate fluently in English, and preferably Swedish, verbally and in written form

Start date: As soon as possible.
Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.
Our recruitment process will include the following:
💡 Psychometric tests via Alva Labs - We use science-based methodology.
💻 Digital HR interview - Let’s get to know each other a bit better!
💼 Case interview - Do your magic and meet us face to face.
💌 Reference check - Almost there!
✔️ Background check - Final step before we’ll become colleagues.
WHO WE ARE
We’re foodorians, a driven and happy gang of food lovers eager to create the LMD* service of the future! Our core values help concretize what we’re aiming for: We dare, We get it done & We’re equally pink. We’re people from all backgrounds, with different experiences, opinions and ideas. This is something we value highly, since we fully believe that diversity is what builds our culture and success.
Success is fun, but let’s be clear: it cannot happen at the expense of sustainability. Since January 2020 we’re a carbon neutral business and we hope to lead the way for sustainability within our industry - from supplying 100% electrical transportation to promoting more environmentally friendly food choices. Please check out our Instagram, foodorapeople.se, to see what’s going on right now.
*LMD = Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll learn when you start. ;)


BENEFITS
Wellness allowance.
Employee discount at foodora (woho!).
Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.
Great deals at Benify.
Awesome AW’s and (pink) parties.
Training possibilities through Linkedin Learning