IT support/Helpdesk

An IT support technician is required to join the Congrex IT support team. Congrex is the leading world wide expert offering integrated solutions for the association services industry, corporate and governmental events. The Congrex IT division supports Congrex offices with IT infrastructure and hardware support world wide. This person will be responsible for hardware and network support for the Sweden based offices as well as assisting with support to all other clients when required (globally). The job requires excellent communication and telephone assistance skills. Travel to work in destinations such as Barcelona, Frankfurt and Bangkok could be expected. The appropriate candidate will need to adapt very quickly to changing environments. Working under pressure and meeting deadlines are key aspects to the roll, to meet client satisfaction expectations. Job Specification: - Assisting with external client support through communications on helpdesk systems. - Supporting IT infrastructure and hardware support to Congrex group offices. - Installation and support of Congrex applications on client computers and networks. - Networking, installation and application support at client events as required. Essential Skills: - Knowledge of the creation and maintenance of computer networks. - Skills with Windows. OS and application installations on Windows Server and Windows XP/Vista. - Ability to communicate with clients to assist with support requests and communicate solutions effectively. - Enthusiasm and willing to work independently in a small and lively team environment. - Service oriented attitude. Examples of daily tasks: Supporting user's usage of electronic devices such as computers, phones, PDAs, printers, copying-machines, faxes, etc. Installation of computers Administration of antivirus applications Installation and updates of software applications Installation of temporary office at conference venues globally (international travel required) Manage user information in Active Directory Support and configuration of Office Applications Please provide covering letter and CV in English.