IT Technical Analyst

IT Technical Analyst
. Maintain inventory of all software and computer, printer, and network hardware with serial numbers and record of ownership
. Assist shore side IT with application deployment, upgrades, and troubleshooting
. User assistance:
o Assist users when required in all computer based applications
o Instruct users in basic handling routines, e.g., login, logout, personal file maintenance, printer operations, etc.
o Provide occasional user training for new applications
o Monitor and manage users data storage requirements to ensure effective use of resources
o Utilize automation tools and monitoring systems to proactively monitor and manage user computer systems
. Network Maintenance:
o Proactively monitor health of all network electronics on daily basis to ensure maximum up time
o Monitor ship wireless network to ensure maximum up time
o Troubleshoot and maintain all network cabling
. Regular Maintenance routines:
o Perform regular backups of all server based systems
o Check all port/terminal hardware (PC's, printers) each port day morning to ensure proper operation
o Daily check of all servers to ensure proper operation
o Install new software as required
o Monitor network storage for inappropriate use (music files, personal photos, etc)
Regular cleaning (dust removal, etc.) of all computers and terminals
Essential requirements:
Required:
. Experience with Microsoft suite of applications (MS Office, MS Outlook, MS Visio, etc)
. Basic understanding of Microsoft server operation and troubleshooting
. Strong PC setup and troubleshooting skills
. Excellent customer service skills
. Ability to express thoughts clearly and thoroughly in writing
Desired:
. 4-year Degree in Information Technology or related field of study
. Familiarity with IT operations in the Cruise industry
. Knowledge of telephony systems including VOIP
. Experience with VMWare virtualization technology
. Familiarity with computer network operation
. Familiarity with Cisco network electronics
. Familiarity with Fidelio Cruise applications
. Familiarity with Micros Point of Sale application